The Island’s Emergency Services Joint Control Room (ESJCR) has been named an Accredited Centre of Excellence (ACE) for its outstanding work in emergency medical dispatching.
Awarded by the International Academies of Emergency Dispatch® (IAED™), this makes the Isle of Man ESJCR one of only 339 centres worldwide to be recognised.
This award highlights the excellent job of our ESJCR in handling emergency calls and dispatching help, making medical dispatch as effective and safe as possible, while maintaining high standards of communication and care for callers.
The IAED sets the global standards for emergency dispatch and describes ACE centres as ‘the best in the business.’
Phil Bell-Scott Quality Assurance and Training Officer for the ESJCR and Leigh Weston ESJCR Operator and voluntary member of the quality improvement team received the award in Leeds at the annual conference.
Greg Norton, the Operations Manager of the ESJCR said:
‘We started improving our service 11 years ago with just two volunteers. Now, we have a team of ten, including a full-time Quality Assurance and Training Officer, Phil Bell Scott. To get this award, we had to show that we have the right policies, procedures, and training, and that we consistently meet high international standards.
‘This award is the result of years of hard work by our dedicated staff. It shows that we are providing a better service to the people of the Isle of Man during emergencies and supporting the Isle of Man Ambulance Service.’
Christof Chwojka, the Accreditation Board Chair at IAED, said:
‘Accreditation is truly a pinnacle achievement. We applaud the dedicated call takers, dispatchers, and leadership team for their commitment to quality, and for meeting that high standard that few achieve. We know their community can count on these first responders to do an outstanding job.’
The IAED accreditation process is thorough and includes meeting 20 Points of Accreditation, a detailed performance review by experts, and a final decision by the IAED. The accreditation is valid for three years, during which the ESJCR must maintain all standards. Centres can earn multiple accreditations for different emergency services like medical, fire, police, and emergency nurse triage.
The Isle of Man joins colleagues from Northern Ireland, Scotland, Wales and Yorkshire Ambulance services who have also attained ACE status.
