Financial Services Ombudsman Scheme

Welcome to the Financial Services Ombudsman Scheme's web pages. The Ombudsman Scheme is a free, independent dispute resolution service for customers with a complaint against an Isle of Man financial firm such as a bank, insurance company or financial adviser which the firm has been unable to resolve. It became fully operational in January 2002.

The role and powers of the Scheme are established in Schedule 4 of the Financial Services Act 2008.

Please visit our Publications & Information Centre to obtain a complaint form and explanatory information for both businesses and consumers. Reports on the performance of the Scheme can be found here.

We hope you find the information you require here. If not, please contact us.