Error in an image (for example, a page missing)

Although all images have been quality assured, the process is prone to human error like any other. If there is an issue with an image you have purchased, please use the ‘Contact us’ option at the bottom of the page on the online service to let us know what is wrong with it.

The Registry will investigate and respond to you as soon as possible. If the document had been scanned incorrectly, the Registry will supply you with a replacement image free of charge.

The Registry endeavours to respond to issues raised within one week, the time period being greater than normal due to the fact the Registry may have to recall the original record back from off-site storage in order to compare it against the scanned image on the system.