Consumer Advisers can only give advice on civil legislation which provides consumers with certain rights when purchasing goods and services. These rights can ultimately only be enforced by the consumer through the Courts - the Office cannot enforce these rights on your behalf. Unsatisfactory goods and services, or delays in supplying goods and services are examples of matters covered by civil legislation. When advising and informing consumers on their rights our staff place an emphasis on encouraging consumers and businesses to behave fairly and reasonably when dealing with problems. Staff receive regular training and supervision to ensure that you receive a high quality service. Based upon their knowledge and experience they will tell you honestly if they feel that you do not have a case worth pursuing and sometimes the best advice our staff can give is for the parties involved to take legal advice.
Many of the enquiries Consumers Advisers receive relate to rights when buying goods. The accessibility of a wide range of mail order catalogues and Internet shopping has widened the marketplace for local people but has also led to concerns about how to overcome problems when buying goods off Island (distance selling) and the security of personal and financial information. Borrowing issues can be complex and require thought before any deals are entered into.