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Isle of Man Government
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O.F.T

Isle of Man Government Office of Fair Trading

IMPORTANT SAFETY NOTICE - iPod nano (1st generation)

The Isle of Man Office of Fair Trading wishes to make the public aware of a potential safety hazard with the iPod nano (1st generation) which was sold between September 2005 and December 2006.

The warning follows the identification by the manufacturer of a single battery supplier that produced batteries with a manufacturing defect which may cause them to overheat and pose a safety risk. While the possibility of an incident is rare, the likelihood increases as the battery ages.

Apple recommends that you stop using your iPod nano (1st gen) and follow the process below to order a replacement unit free of charge.

Note: This battery issue is specific to the iPod nano (1st gen) and does not affect any other iPod.

Replacement Process

You may order a replacement unit via the following website: https://supportform.apple.com/201110/.

Apple advises: “Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen).

If you have a personalised iPod nano, you will receive a non-personalised replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit.”

Additional Information

Identifying an iPod nano (1st gen):

  • It has a black or white plastic front and a silver metal back – later iPod nano models have a metal front and back.

iPod nano (1st gen)

If you need assistance with placing an order, please visit an Apple Retail Store or an Apple Authorised Service Provider (AASP) and bring your iPod nano with you for serial number validation.

Your replacement iPod is under warranty for 90 days from the date of service.

Further Note

Local company MannageIT Limited has advised that they are the Apple Authorised Repair Agent for the Island and that affected consumers can contact them regarding a replacement unit. MannageIT are based in Onchan and can be contacted on 626100 or email support@mannageit.com.

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