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Isle of Man Government
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O.F.T

Isle of Man Government Office of Fair Trading

Citywing - Liquidation

This is an evolving situation, but the OFT would offer the following basic advice to customers of Citywing.

• If you have paid by credit card or debit card then, depending on your particular circumstances, you may be entitled to a refund – guidance on this can be found at http://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback#chargeback-vs-section-75 – make contact with your card provider as soon as possible
• Check your travel insurance – Citywing actually advises customers to take out travel insurance in its terms and conditions, as it is not covered by the Civil Aviation Authority’s ATOL protection scheme – although your travel insurance may cover events such as Citywing going into liquidation
• Monitor developments through media releases by Citywing or their appointed agent/liquidator, the Department of Infrastructure (IOM Airport) and the Civil Aviation Authority.

For further advice contact the OFT’s Consumer Advice Centre on 686500.

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