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Improvements to passenger experience at airport

Wednesday, 9 May 2018

Airport CSA changes May 2018

Work is now under way on changes designed to reduce queueing times and improve the passenger experience while passing through security at the Isle of Man Airport.

Passengers may experience some noise while contractors work on the new entrance and enlarged central search area, although any disruption is being kept to a minimum.

Building work is scheduled to continue until late May, but will stop throughout TT fortnight when the Airport will be at its busiest.

Immediately after TT, the new entrance will be made operational, in order to enlarge the central search area to provide more space for passengers to prepare for security.

The final stage of the project will see the installation of a range of equipment aimed at improving the flow of passengers through the security process.

New tray return equipment is scheduled to be ready for use by passengers towards the end of July.

A second security line will open permanently from late-July, once the current recruitment and training of staff is complete.

Infrastructure Minister Ray Harmer MHK said:

‘Our vision is that passengers will have a smooth and speedy flow through the Airport, and I thank people for their patience while the changes are made.

‘I hope that releasing this timeline of information will provide reassurance for passengers, and allow them to look forward to seeing the alterations take shape.’

Ann Reynolds, Director of Ports, added:

‘Opening the second security line will, of course, make a significant difference and the recruitment process is under way to allow this to be manned permanently – a three-shift rota, seven days a week. Security and previous employment checks are clearly a fundamental part of this process and training can only take place once this has been taken care of.’

Further updates on the project will be provided over the coming weeks.

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