Residents are being asked to provide their views on the Island’s roads, transport links, cycle routes and footpaths in order to assess satisfaction levels in comparison to local authorities across the UK.
The Department of Infrastructure will take part in the UK’s National Highways and Transport (NHT) survey for the first time this year.
A total of 3,000 surveys have been sent to random addresses across the Isle of Man by market research specialists Ipsos Mori.
The 12-page document is divided into themes with a series of multiple choice responses to questions under each heading. The themes cover a range of topics including road condition and maintenance, the provision of bus and taxi services, congestion, crossing points, street lighting, accessibility and the ways in which enquiries are handled.
Kate Lord-Brennan MLC, Member with responsibility for Highway Services, said:
‘This is the first time we have commissioned the survey and now look forward to gathering information which will allow the Department to plan with confidence and allocate resources in response to demand. Assessing customer satisfaction with the services we deliver will ensure that it is done in a structured and measurable way.
‘The results will be used as a bench mark of public opinion, and over time will allow Highway Services to monitor progress.
‘If you receive a survey, please take the time the complete it by either returning the print version or using the website link and access code provided.’
All responses are confidential and must be returned by 11 August 2018. Participants have the opportunity to take part in a prize draw to win £500.
