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Measures being taken to improve airport passenger experience

Thursday, 15 February 2018

A major project to deliver improvements to the security and search processes at Isle of Man Airport is being taken forward to modernise security arrangements and reduce waiting times. This will involve significant investment in equipment as well as in the additional staffing needed to operate the second scanning line at busy times.

The entrance to the Central Security Area is to be relocated and will continue to include a separate dedicated route for passengers requesting assistance, such as those with reduced mobility or medical needs, or those attending hospital appointments in the UK.

Automatic boarding card readers will be installed at the new entrance to improve information to the airlines and speed the entire process.

The security area will be remodelled, increasing in size by 160 square metres, allowing more space for passengers to prepare their hand luggage, liquids and gadgets before reaching the security equipment.

A further improvement will see an automatic tray return system integrated with the X-ray equipment, enabling several passengers to put their belongings on to the X-ray queue at the same time.

The Department’s contractor has been asked to recruit the additional staff needed to allow the second X-ray line to be operated at peak times.

Infrastructure Minister Ray Harmer MHK said:

‘I understand passengers’ frustrations and much work has taken place to find the most effective solution and obtain the necessary approvals to make the changes. I would like to thank passengers for their continuing patience while these improvements are being made.’

Tim Baker MHK, political member for the Ports Division, said:

‘We want to get this right and have looked at a range of options. We are determined we get value for money, and that the solutions are sustainable for the long term.

‘As soon as we have a confirmed programme of works, which it’s hoped will start shortly after Easter following final confirmation of equipment delivery times, the Department will provide more details.’

The Airport continues to supply information through its social media channels advising passengers on what to expect when going through security: ensuring liquids and gels are placed either in hold luggage or in the clear plastic bag; providing suggested times of arrival; and advice on how to prepare belongings in the trays before security.

For flight information and advice on security requirements call 821600 or visit the Isle of Man Airport

Details are also supplied through the Isle of Man Airport Facebook and Twitter feed.

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