The Isle of Man Companies Registry and Isle of Man Ship Registry have announced the renewal of their ISO 9001:2008 certification after successful audits of their quality management systems.
Minister for Economic Development Laurence Skelly MHK presented the certificates to Director of the Ship Registry, Dick Welsh and Companies Registrar, John Wilkinson.
The Minister commented:
‘I congratulate the staff of both registries for their dedication and hard work in achieving these awards.
‘Customer needs and expectations are constantly changing and these awards recognise that the Companies Registry and Ship Registry have been able to identify and adapt to those changes and provide customers with a consistent first class service.’
Quality Manager for the Ship Registry Ray Ferguson commented:
‘Customer focus and the quality of service have been key factors in the continued success of the Isle of Man Ship Registry, which is recognised as one of the leading ship registers in the world. Continual internal self-assessments linked to appropriate performance measurements and coupled with regular external audits by independent assessment bodies such as LRQA provide assurance to clients that all our systems and procedures are operated in a robust and controlled manner.’
John Wilkinson, Companies Registrar added:
An open approach that encourages and involves everyone generates a constant stream of improvement opportunities. The combination of real customer focus in Companies Registry and a willingness to embrace change by the whole team, backed up by a system that sets achievable objectives and monitors internal and external performances is what really works’.
One of the most widely used management tools in the world; successful renewal of the ISO9001 certification required the Registries to demonstrate continual development and improvement of their business processes.
The three year certificate renewals were awarded after audits by Lloyd’s Register Quality Assurance (LRQA).
