The Isle of Man Ambulance Service has once again achieved the ISO 9001 Quality Award following a recent external validation process. This is the fifth consecutive year that they have been successful in retaining the internationally recognised standard.
ISO 9001 is an International Quality Management Standard which demonstrates an organisation’s ability to meet their customers’ needs through quality and consistency of the service provided.
Russell Thornhill, Chief Ambulance Officer said:
'The Isle of Man Ambulance Service is very proud to be recognised once again for our commitment to continual improvement. Everyone has a part to play in achieving the quality standard award and the external validation gives us real confidence that we are delivering the quality service our patients deserve.'
The validation process was undertaken by external auditors from The British Assessment Bureau, which has historic links with the British Standards Institute. The auditors looked at all areas of activity within the Isle of Man Ambulance Service including patient requirements, resources and purchasing, processes and procedures.
Cath Quilliam, Head of Community Health Services said:
'Congratulations to all the staff for continuing to achieve this internationally recognised standard. Their commitment in all aspects of their work translates to the delivery of an excellent, patient focussed service in all emergency and urgent care situations.'