Passport delivery
When completing your passport application form, please ensure you enter your full address including post code and provide a mobile number where possible for a delivery update.
Once we have processed your passport application, we will return your cancelled passport to you with information relating to the delivery of your new passport.
When your new passport has been printed, it will be collected from the secure print facility by the courier firm TNT, who are responsible for delivery of your passport to your home address using the Royal Mail Secure Delivery Service, via Isle of Man Post for local deliveries.
Delivery of your passport – Isle of Man address
If you have provided a mobile number on your application form you should receive a pre delivery SMS message from TNT as follows:
Ref XXXXXXXXXX
Your HM Passport Office item/s is due for delivery by your local post service.
Get more information at https://www.tnt.com/campaign/en_gb/hmpo.html
If you have received a SMS notification that your document is on its way please allow at least one working day (Mon-Friday) from receipt of SMS message before attempting to track your delivery.
You will be able to track your passport delivery by clicking on the link and entering your post code and PAN number which is the reference number quoted on your SMS message.
You will need to provide a signature at the point of delivery to you by the Post Office. If the delivery was unsuccessful, you will receive a ‘Notice Left Card” from the Post Office. This will contain your tracking details. You should contact the Post Office to arrange the redelivery or collection. Details of this service for the Isle of Man Post can be found on the Isle of Man Post Office’s website. Using the information on the “Notice Left Card” you can also use the Isle of Man Post’s track and trace website to locate your delivery.
Delivery of your passport – UK address
If you have requested delivery to a UK address, you can track your delivery as per the above information regarding the SMS notification received. Full information on how to track your delivery and how to rearrange a delivery is on the TNT website.
