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Opening hours and contact details

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Public counter opening times

Important: The public counter will be closed on Wednesday 21 February from 2:30pm for the afternoon for staff training. Passport applications (with correct fee) can be submitted via the post box in the lobby during this time.

Monday to Thursday: 9.30am to 4.30pm

Friday: 9.30am to 4pm

The counter will occasionally be closed for staff training but notifications will be put up on the website giving sufficient notice.

Telephone hours

+44 1624 685208 – This is a 24-hour information line

Monday to Friday: 9:30am to 12noon (excluding bank holidays) – Calls to this number during this time will be transferred to a member of the passport team.


The website has the information you need to complete your passport application. Please note that emails requesting updates on passport applications that have been submitted and are still within the processing times may not be responded to. Emails send directly to will receive an automatic response providing responses to frequently asked questions.

Passport, Immigration and Nationality Office

Ground Floor

Government Office

Buck's Road



Telephone:+44 1624 685208

Email:Send Email

Closure Dates for 2017-2018

  • Monday 28 August 2017
  • Monday 25 December 2017
  • Tuesday 26 December 2017
  • Monday 1 January 2018
  • Tuesday 2 January 2018
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