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Contact Us

Counter opening times

The public counter opening times are:

Monday-Thursday: 09:30-16:30
Friday: 09:30-16:00

Please note that the office is not open on bank holidays.

Telephone hours

If calling between 09:30-12noon Monday-Friday (excluding bank holidays) if your query can not be answered by one of the information options your call will be transferred to an officer.

Information Line is open 24 hours a day.


Due to service demands, emails requesting updates on the status of applications within the standard processing times (20 working days for standard passport applications, 5 working days for express service applications and 12 months for naturalisation/registration applications) may not be responded to. Please ensure that all other queries include the applicants full name, date of birth and a contact telephone number. We aim to respond to urgent queries the same working day and all other queries within 5 working days. 

Passport, Immigration and Nationality Office

Ground Floor

Government Office

Buck's Road



Telephone:+44 1624 685208

Fax:+44 1624 685210

Email:Send Email

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