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Customer Information Notice

Re-opening of the public counter

Following the announcement made by the Chief Minister in his briefing of 15 June 2020 that social distancing will no longer be required in most areas of our lives, the Passport, Immigration & Nationality Office will re-open to the public from Monday 22 June 2020.

To allow officers to process the backlog of cases that have built up during the time the office was closed, the opening hours of the public counter will be 9.30am to 2.30pm Monday to Friday for the foreseeable future.

Postal Applications

Members of the public can continue to post their applications if they so wish in order to save them an unnecessary journey to the office. This can be done in one of the following ways.

  1. Post your application to us in the normal mail; or
  2. Put your application form and any supporting documents in our post-box by the main entrance of Central Government Office. This will emptied once in the morning and once in the afternoon. Applications and travel documents are left in the post box at the customer’s own risk.

Return of Documents

Passports and travel documents already in our possession can now be collected if you have been notified they are ready for collection.


Applications made through the post can be paid for over the telephone by either credit or debit card.

If you wish to pay over the telephone, please provide up to date contact details on your application form and an officer will call you to arrange payment and discuss the submission of any other documents needed with the application.

We respectfully ask customers not to pay by cash or cheques when at the public counter. 

Contact us

We continue to ask the public to view our websites where the answers to the majority of questions can be answered. More specific queries relating to our services can be sent by email to:

Communication MethodPassportsImmigrationNationality
Telephone 01624 685208 01624 685210 01624 685208

The Passport, Immigration & Nationality Office thanks members of the public for their co-operation and understanding.

The UK and the EU have agreed an Exit Deal
After 31 January 2020 there will then be an implementation period until 31 December 2020 while the EU and UK negotiate new arrangements. During the implementation period existing rules and arrangements will remain in place for people and business in the Isle of Man.

The Isle of Man's relationship with the EU after the transition period will be dependent on the agreement on the future relationship reached between the UK and the EU.

Applications with cheque payments can be posted in the passports letterbox by the main entrance any urgent passport enquires can be sent by email to

The power to issue Isle of Man British passports is derived from the Royal Prerogative.  The Isle of Man is an issuing authority for British passports and complies with Her Majesty’s Passport Office issuance policy for British passports.  On the Isle of Man this is formally exercised by the Lieutenant Governor on behalf of the Crown. 

The powers of the Lieutenant Governor allow the issuance of an Isle of Man British Passport to:

  • a person resident in the Isle of Man; or
  • a person who is born in the Isle of Man and who is resident in the United Kingdom; for example a student at University; or
  • a person whom His Excellency the Lieutenant Governor considers there are exceptional grounds for example a person born overseas to parents who were Isle of Man born, and were serving in the RAF or Navy at the time the child was born and the child was then brought up in the Isle of Man and went to University in the United Kingdom. 

The powers of the Lieutenant Governor do not extend to the issue of passports to British nationals resident overseas where the Prerogative is exercised by the Home Secretary exclusively.

Overseas applications

An applicant resident overseas must apply online through the overseas passport services of Her Majesty's Passport Office.

Public Counter Opening Times

Monday - Thursday: 9.30am to 2.30pm
Friday: 9.30am to 2.30pm

Passport, Immigration and Nationality Office

Cabinet Office

Government Office

Bucks Road


Isle of Man

IM1 3PN.

Telephone:+44 1624 685208