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Customer Information Notice

Coronavirus 2020 (COVID-19) 

The Passport, Immigration & Nationality Office is committed to ensuring that the welfare of our customers and staff is top of our priority in these unprecedented time. 

Therefore our public counter and office will be closed immediately until further notice. 

Postal applications 

Applications for each of our services can continue to be made in the following ways, but will not be processed until the office re-opens

  1. Post your application to us in the normal mail, whilst the IOM Post continues to deliver; or
  2. Put your application form and any supporting documents in our post-box by the main entrance of Central Government Office.

This post box will be monitored infrequently for the period the office remains closed therefore applications & travel documents are left at the customer’s own risk during this time. 

Applications will not be processed until the office re-opens.   

Passports and travel documents already in our possession will not be able to be collected or returned until the office re-opens.  


Applications made through the post can be paid for by telephone by either credit or debit card when the office re-opens

If you wish to pay over the telephone, please provide up to date contact details on your application form and an officer will call you to arrange payment when the office re-opens. 

We respectfully ask customers not to pay by cash or cheques. 

Contact us

The majority of the questions we receive can be answered by viewing our websites. Any specific queries relating to our services can be sent by email to:

Communication MethodPassportsImmigrationNationality
Telephone 01624 685208 01624 685210 01624 685208

The Passport, Immigration & Nationality Office will continue to monitor the ever-changing position closely and adapt as Government guidance evolves and we thank you for your co-operation and understanding at this time.

The UK and the EU have agreed an Exit Deal
After 31 January 2020 there will then be an implementation period until 31 December 2020 while the EU and UK negotiate new arrangements. During the implementation period existing rules and arrangements will remain in place for people and business in the Isle of Man.

The Isle of Man's relationship with the EU after the transition period will be dependent on the agreement on the future relationship reached between the UK and the EU.

Applications with cheque payments can be posted in the passports letterbox by the main entrance any urgent passport enquires can be sent by email to

The power to issue Isle of Man British passports is derived from the Royal Prerogative.  The Isle of Man is an issuing authority for British passports and complies with Her Majesty’s Passport Office issuance policy for British passports.  On the Isle of Man this is formally exercised by the Lieutenant Governor on behalf of the Crown. 

The powers of the Lieutenant Governor allow the issuance of an Isle of Man British Passport to:

  • a person resident in the Isle of Man; or
  • a person who is born in the Isle of Man and who is resident in the United Kingdom; for example a student at University; or
  • a person whom His Excellency the Lieutenant Governor considers there are exceptional grounds for example a person born overseas to parents who were Isle of Man born, and were serving in the RAF or Navy at the time the child was born and the child was then brought up in the Isle of Man and went to University in the United Kingdom. 

The powers of the Lieutenant Governor do not extend to the issue of passports to British nationals resident overseas where the Prerogative is exercised by the Home Secretary exclusively.

Overseas applications

An applicant resident overseas must apply online through the overseas passport services of Her Majesty's Passport Office.

Public Counter Opening Times

Monday - Thursday: 9.30am to 4.30pm
Friday: 9.30am to 4pm

Passport, Immigration and Nationality Office

Cabinet Office

Government Office

Bucks Road


Isle of Man

IM1 3PN.

Telephone:+44 1624 685208