New digital assistance provisions and enhanced community support will be available from 31 March 2026, to help customers access drivers and vehicles services ahead of the Isle of Man Post Office ceasing offering these services on 1 April 2026.
To support the transition to on line services there will be in-person help and devices available at the Vehicle Test Centre and at the Sea Terminal, with support at other locations around the Island.
To support those who cannot use on line service the Department of Infrastructure (DOI) has confirmed a range of locations where paper forms can be obtained and the post can be used.
Vehicle Test Centre and the Online Support Centre
Support to complete transactions online will be available primarily at the Vehicle Test Centre and the Online Support Centre at the Sea Terminal, where DOI will be available throughout the week to assist in digital completion on supplied Government or personal devices. Pre-completed paper forms can be submitted here too.
Libraries
Outside of Douglas, these transactions can be completed online with some support through access to devices and internet at local libraries, initially available at Ramsey Town Library, Port Erin Library and Castletown Library with further locations being explored in partnership with local authorities.
Paper forms will be available at the libraries mentioned above for those who prefer to complete them by hand for posting to the Vehicle Test Centre.
Third Sector
The Department of Infrastructure is also working with a number of third sector organisations that already provide digital assistance and skills support. Briefing packs are being provided to ensure these organisations can confidently continue to support residents in accessing the new online services.
Support available through these organisations includes bookable one-to-one sessions, group support in libraries and community settings, and home visits, subject to assessment and availability. Confirmed organisations include Live at Home, Age Concern and Southern Befrienders. They can be contacted directly for support.
These arrangements contribute to wider, ongoing work to develop community support hubs across the Island, supporting access to services as delivery continues to evolve online.
Support available by region from 31 March 2026
Douglas
Vehicle Test Centre, Braddan
- In-person transaction processing from Drivers and Vehicles staff
- Access to devices and the internet
Welcome Centre, Sea Terminal*
- 31 March to 3 April 2026*
- Guided, face-to-face support to complete services online
- Access to devices and the internet
Online Support Centre next to the Welcome Centre, Sea Terminal
- Available from 7 April 2026, after the Easter Bank Holiday
- Guided, face-to-face support to complete services online
- Access to devices and the internet
Age Concern Digital Inclusion Sessions, iMuseum
- Bookable 30-minute sessions
- Call +44 1624 631740 to book.
- Wednesdays 10am to 4:15pm
- Thursdays 10am to 12:30pm
Onchan
Live At Home, Onchan Methodist Church
- Drop in and bookable sessions available
- Call +44 1624 616571 or +44 1624 627778 or email enquiries@liveathome.im to book
Laxey
Live at Home Digital Hub 2 Tramway, opposite the Petrol Station
- Drop in and bookable sessions available
- Call +44 1624 616571 or +44 1624 627778 or email enquiries@liveathome.im to book
Ramsey
Ramsey Town Library
- Public access PCs
- Printed forms for those who cannot use online services
- Information about documents required for transactions
- Signposting to other support services
Age Concern Digital Inclusion and Form Filling Sessions, Ace Place opposite Ramsey Town Library
- Bookable 30-minute sessions
- Call +44 1624 631740 to book
- Monday 2:30pm to 4pm drop in
- Tuesdays 10am to 12:30pm
- Fridays 10am to 3:45pm
Port Erin
Port Erin Library
- Public access PCs
- Printed forms for those who cannot use online services
- Information about documents required for transactions
- Signposting to other support services
Age Concern Digital Inclusion Sessions, Behind the Post Office, Church Road
- Bookable 30-minute sessions
- Call 631740 to book.
- Monday 9:15am to 12:45pm
- Thursday 1:30pm to 5pm
Southern Befrienders Digital Assistance Sessions, Port Erin Library
- Bookable 30-minute sessions
- Fridays 10:30am to 12:30pm
- Call +44 1624 862365 or email library@porterin.gov.im to book
Castletown
Castletown Library
- Public access PCs
- Printed forms for those who cannot use online services
- Information about documents required for transactions
- Signposting to other support services
Peel
Manx Wildlife Trust Head Office, 7-8 Market Place, Peel
- Printed drivers and vehicles forms
* Sea Terminal refurbishment works mean that the Welcome Centre will be the point of support when the service change takes place. Once refurbishment works are complete, the Online Support Centre next door to the Welcome Centre, will become the one point of support for Drivers and Vehicles Services in the Sea Terminal. Support for other services can be sought at the Welcome Centre as normal.
