Covid-19 Coronavirus

COVID-19 - Impact on Immigration Office

Coronavirus 2020 (COVID-19) 

The Passport, Immigration & Nationality Office is committed to ensuring that the welfare of our customers and staff in these unprecedented times.

Our public counter will be closed until further notice, however we remain committed to maintaining business as usual as best as we can during these times.

To achieve this whilst complying with Government guidance, we will have a limited number of officers working in the office one day a week in order to process applications made through the post. At all other times, our officers will be working from home.

Postal applications

If you wish to make an application, you can do so in one of the following ways.

  1. Post your application to us in the normal mail; or
  2. Put your application form and any supporting documents in our post-box by the main entrance of Central Government Office.

This post box will be emptied on the day staff are in the office. Applications and travel documents are left in the post box at the customer’s own risk during this time.

Passports and travel documents already in our possession will not be able to be collected but may be returned to you in the post if you require us to. This will be at your own risk. The Cabinet Office accepts no responsibility for documents lost in the post.


Applications made through the post can be paid for by telephone by either credit or debit card.

If you wish to pay over the telephone, please provide up to date contact details on your application form and an officer will call you to arrange payment on the day they are in the office. 

We respectfully ask customers not to pay by cash or cheques. 

Contact us

The majority of the questions we receive can be answered by viewing our websites. Any specific queries relating to our services can be sent by email to:

Communication MethodPassportsImmigrationNationality
Telephone 01624 685208 01624 685210 01624 685208

The Passport, Immigration & Nationality Office will continue to monitor the ever-changing position closely and adapt as Government guidance evolves and we thank you for your co-operation and understanding at this time.

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