Covid-19 Coronavirus

COVID-19 - Impact on Immigration Office

Re-opening of the public counter

Following the announcement made by the Chief Minister in his briefing of 15 June 2020 that social distancing will no longer be required in most areas of our lives, the Passport, Immigration & Nationality Office will re-open to the public from Monday 22 June 2020.

To allow officers to process the backlog of cases that have built up during the time the office was closed, the opening hours of the public counter will be 9.30am to 2.30pm Monday to Friday for the foreseeable future.

Postal Applications

Members of the public can continue to post their applications if they so wish in order to save them an unnecessary journey to the office. This can be done in one of the following ways.

  1. Post your application to us in the normal mail; or
  2. Put your application form and any supporting documents in our post-box by the main entrance of Central Government Office. This will emptied once in the morning and once in the afternoon. Applications and travel documents are left in the post box at the customer’s own risk.

Return of Documents

Passports and travel documents already in our possession can now be collected if you have been notified they are ready for collection.


Applications made through the post can be paid for over the telephone by either credit or debit card.

If you wish to pay over the telephone, please provide up to date contact details on your application form and an officer will call you to arrange payment and discuss the submission of any other documents needed with the application.

We respectfully ask customers not to pay by cash or cheques when at the public counter. 

Contact us

We continue to ask the public to view our websites where the answers to the majority of questions can be answered. More specific queries relating to our services can be sent by email to:

Communication MethodPassportsImmigrationNationality
Telephone 01624 685208 01624 685210 01624 685208

The Passport, Immigration & Nationality Office thanks members of the public for their co-operation and understanding.

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