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Customer Information Notice

Coronavirus 2020 (COVID-19) 

The Passport, Immigration & Nationality Office is committed to ensuring that the welfare of our customers and staff is top of our priority in these unprecedented time. 

Therefore our public counter and office will be closed immediately until further notice. 

Postal applications 

Applications for each of our services can continue to be made in the following ways, but will not be processed until the office re-opens

  1. Post your application to us in the normal mail, whilst the IOM Post continues to deliver; or
  2. Put your application form and any supporting documents in our post-box by the main entrance of Central Government Office.

This post box will be monitored infrequently for the period the office remains closed therefore applications & travel documents are left at the customer’s own risk during this time. 

Applications will not be processed until the office re-opens.   

Passports and travel documents already in our possession will not be able to be collected or returned until the office re-opens.  


Applications made through the post can be paid for by telephone by either credit or debit card when the office re-opens

If you wish to pay over the telephone, please provide up to date contact details on your application form and an officer will call you to arrange payment when the office re-opens. 

We respectfully ask customers not to pay by cash or cheques. 

Contact us

The majority of the questions we receive can be answered by viewing our websites. Any specific queries relating to our services can be sent by email to:

Communication MethodPassportsImmigrationNationality
Telephone 01624 685208 01624 685210 01624 685208

The Passport, Immigration & Nationality Office will continue to monitor the ever-changing position closely and adapt as Government guidance evolves and we thank you for your co-operation and understanding at this time.

Recent Updates

More information

The Isle of Man Immigration Service are regulators for immigration services in the Isle of Man. Accordingly, its officers are unable to give advice on immigration matters as this could result in a conflict of interest when considering an application which might be made.

The information contained within this immigration website is intended as a general guide only and should not be taken as immigration advice.

It is the responsibility of any person making an application for entry clearance or to vary their leave to satisfy themselves that they meet the requirements for the category to which they are applying before making such an application. The Isle of Man Immigration Service strongly recommends each applicant seeks their own independent legal advice from a person qualified to give immigration advice.

Information on Isle of Man Advocates who specialise in immigration law can be found on the Isle of Man Law Society website.

Normal public counter opening times
Monday to Thursday 9.30am to 4.30pm       
Friday 9.30am to 4pm