Go Cards FAQs
Further information can be obtain by contacting The Welcome Centre in the Sea Terminal, Douglas, open Mondays to Saturdays, 8am to 6pm. Telephone:+44 1624 686801.
What is a Go card?
Smart travel cards branded as Go cards are being phased in by Isle of Man Transport. Go cards replace advance purchase saver and multi-journey tickets. Instead of buying a Manx Rider 12-journey ticket or a bus saver, you can now buy a Go card and top-up your card with these tickets electronically.
Go Explore cards permit unlimited travel on all our scheduled bus and rail services for 1, 3, 5 or 7 consecutive days. Go Explore Heritage cards permit 5 days travel plus admission to all Manx National Heritage sites.
Annual cards are known as Go Platinum cards and provide unlimited bus or rail travel for one year. There is also a Go Platinum Reserve card that includes all bus and rail travel plus admission to all Manx National Heritage sites for one year.
Go School cards enable children travelling to IoM Government-run schools and college courses to travel for 25p per journey. Children who receive free school meals are exempt from paying a fare on school buses. Those eligible are issued with a Go School travel card from the Department of Education and Children.
Go Places cards are 12 journey cards offering great savings for passengers who travel regularly on the same route.
Go cards can be loaded with bus saver tickets, permitting unlimited travel on bus services for 1, 3, 5 or 7 consecutive days. Manx Gaelic versions of these cards, the Immee cards, can be purchased online.
How do I get a Go card?
Buy online - Please allow up to 10 working days for your card to be received
In person - from the Welcome Centre in Douglas Sea Terminal, the airport information desk, the House of Manannan in Peel or main bus and rail stations
We recommend you buy your card online or go to the website to register your card when you purchase it so that refunds can be made if the card is reported lost. Alternatively you can keep a record of the number on the card issued to you.
How do I register a Go card?
If you have purchased or been given a Go card you can register it on the website www.gotravel.im.
Click on CREATE AN ACCOUNT and follow the steps to register your card.
Registering the card in your name protects any remaining value on the card. If it is reported lost we can hotlist (deactivate) the card and transfer any remaining value to a replacement card. The card activation charge will apply for replacement cards.
Which card should I buy?
Go Explore cards permit unlimited travel on all our scheduled bus and rail services for 1, 3, 5 or 7 consecutive days from first use.
Go Explore Heritage cards are valid for 5 days' unlimited travel and admission to all Manx National Heritage sites.
Go Explore cards cost £2 each and can be purchased as souvenirs with no need to add any products.
Go School and Go College cards enable children travelling to IoM Government-run schools and college courses to travel for 25p per journey between their home and school. Children who receive free school meals are exempt from paying a fare on school buses. Those eligible are issued with a Go School travel card from the Department of Education and Children.
Go School 1 (SCH1) is for primary school children and valid on school days up to 6pm
Go School 2 (SCH2) is for secondary school children and valid on school days up to 6pm
Go College (SCH3) is for full time students aged 16-19 years attending the IoM College of Further & Higher Education. Cards are valid during college term time up to 9.30pm on journeys to/from the college to enable students to access evening classes. Journeys can be taken only on Douglas routes away from the college after 6pm.
How do I use my Go card?
On boarding, take your card out of any wallet and hold it up flat against the yellow electronic card reader in front of the driver. The driver's screen will flash green to confirm your card has been 'read' and payment taken.
If the screen turns red it indicates there is a problem with the validity of your card and you may be asked to pay the standard fare. See My card doesn't work- what do I do?
How do I top-up my card?
Most Go cards are rechargeable and cannot be used unless they are topped up with pre-payment for multi-journey or period saver products.
They can be topped up online. You will need to register your card to make payment online and this gives you protection if your card is lost. Allow 24 hours for online top-ups to be available for collection on the bus.
Cards can also be topped up in person at main bus and rail stations, the Welcome Centre in Douglas Sea Terminal, the House of Manannan in Peel and the airport information desk. Cards can be used to travel immediately after top-ups are made on Island.
I lost my Go card, what do I do?
If you purchase or register your Go card online, IoM Transport can deactivate the card when lost and any outstanding credit can be transferred to a replacement card. You will have to pay the £2 activation cost on any replacement card.
If you choose not to register it online, please keep a note of your card number. If it is lost we can deactivate it and transfer your credit to a replacement card. You will have to pay the £2 activation cost on any replacement card.
If your card is unregistered and you do not have a note of the number we will be unable to transfer the balance or to return the card to you if it is handed in.
Please also refer to our Conditions of Carriage.
My card doesn't work – what do I do?
A very small percentage of Go cards may be faulty. Your bus driver will tell you if the chip inside your card does not register with the electronic ticket machine reader on the bus. A standard fare will have to be paid until it is replaced, except for children using Go School cards.
It is important to register your Go card online or keep a record of the card number. Without this information we will be unable to transfer any remaining credit to a new card.
If your Go School card does not work because of a fault:
- the driver will retain the card and issue a faulty card receipt for it to the child
- providing the card has been registered, bus vannin will aim to get a replacement card to the purchaser at the registered address, within three working days
- the child can use the receipt to travel for up to two days until the card is replaced.
For other faulty Go cards, please take the card to one of the main card issuing stations or the Welcome Centre where a replacement will be issued with no activation charge.
Fares paid while your card was not working can be refunded for up to 2 days by completing the 4R form, providing tickets or receipts are supplied.
If your card is physically damaged or defaced, you will need to obtain a replacement card and register this under the same account. We will transfer any outstanding credit to your new card if we are able to establish the amount. Please allow 48 hours from the time a faulty card is 'hotlisted' – deactivated – for any remaining trips to be transferred on to a replacement card.
Go School cards will not work outside the time limits for their use: (SCH1 and SCH2) are valid until 6pm on school days until the end of the school term 2016 (22 July 2016). Standard fare (half fare for children aged 5 to 15 years) is payable after this time. Always ensure you board the bus before 6pm on school days if you are intending to use a school journey on your Go School card.
Go College (SCH3) is for full time students aged 16-19 years attending the IoM College of Further & Higher Education. It is valid during college term time up to 9.30pm on journeys to/from the college to enable students to access evening classes. A college ID card must also be carried and shown to the driver. Journeys can be taken only on Douglas routes away from the college after 6pm.
Cards are automatically deactivated if not used for 12-15 months depending on card type. Once deactivated, cards cannot be re-activated.
How do I take care of my card?
Your Go card has an embedded chip that enables you to pre-purchase discounted fares.
Take care not to damage your card and do not stick or write anything on it. Keep it dry and do not expose it to extreme temperatures. Free replacements will not be issued for damaged cards.
Card holders, priced £2, are available from the Welcome Centre and main stations. These can clip on to belts or bags with an extending reel enabling the card to be held up to the card reader without needing to be removed from its holder.
How do I check how much credit remains on my card?
You can check the balance on your Go card online. To do this you will need to register the card in your name. You can then purchase top-ups online as required.
I no longer need my card, how do I get a refund?
When you no longer wish to use your Go School card you can be refunded with any remaining credit. Please complete the 4R form and take it to the Welcome Centre or the main card issuing stations at Ramsey or Port Erin. If the card has previously been reported lost and deactivated we will be unable to refund any outstanding balance.
If my Go card has run out of credit will I still be able to travel on the bus?
Go School cards have a built in reserve fund to ensure a child can get home or to school when their credit balance is zero. If you board the bus and there is no available credit the driver will advise you that you are travelling on the emergency credit. Each card has just two emergency journeys. Once used you will be unable to travel using the Go School card and you will be asked to pay standard fare. Please note the emergency credit can be topped up only in person at the Welcome Centre or main card issuing stations at Ramsey and Port Erin not online.