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Compliments and Complaints

Feedback procedure

We hope that you don't have to make a complaint about the service we offer, but if you do there are two stages take to ensure you get a satisfactory outcome.

In the first instance, we ask that complaints should be made by the person no later than three months after the date you used our service, unless there are exceptional circumstances.

Stage 1

If you are pleased or not satisfied about the standard of service received from Isle of Man Transport, please contact us via email: publictransport@gov.im or write to us at:

Department of Infrastructure

Customer Services

Ellerslie Depot

Old Church Road

Crosby

Isle of Man

IM4 2HA

Telephone:+44 1624 850000; Emergency number: +44 1624 672000

Email:Send Email

Please include the following:

  • The date, time and location you used our services
  • Full details of your complaint

We aim to answer complaints within 14 working days of receipt. This does not include Saturdays, Sundays and bank holidays.

Stage 2

If you are unhappy with our response following stage 1, you can write to us again and a senior manager will review the handling of your complaint.

Compliments

We love to hear when our team has done a great job. Compliments about the service offered by Isle of Man Transport can be sent to either of the above addresses and they will be passed to the appropriate manager.

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