Our Island Plan

Customs and Excise Online Service

The Customs and Immigration Online Services provide a convenient and secure area for you to access the VAT online portal and make VAT payments.

Registered VAT taxpayers can register for Online Services to the VAT online Portal where you can:

  • File a VAT return and view previous returns
  • View and update your contact details
  • Make a payment and view payment history

VAT Registered Traders

To use the VAT online portal you need to:

  • Be registered for VAT with Customs & Immigration
  • Have a user account on Online Services

If you are not already registered for VAT you won’t be able to sign up for the VAT Online Portal as your VAT number and Taxpayer Identification Number (TIN) is required. For more information about registering for VAT, visit the below page: 

Important

Once you have successfully signed in to your account, we encourage you to check your contact details carefully to ensure that the information we hold about you is accurate and up to date.

You can check your VAT contact details via the profile tab in the online portal.

You must ensure that there is at least one email address, which will enable us to contact you about any indirect taxes you are registered for.

There are some common issues when trying to sign in to the online portal. Please have a look at our common issues page, which may be able to assist you.

Agents

If you manage Customs and Immigration accounts on behalf of your clients and need help using the online services portal or you want to register to become an Online VAT agent, please go to the below page:

Appointing and Removing an Online VAT Agent

VAT registered businesses can now appoint an agent via the online portal to submit returns and make payments on their behalf. There is also the option to remove existing agents.

Similarly, VAT agents can also choose to end their association with former clients via the Online Portal.

Taxpayers must ensure that contact details are accurately reflected on their profile.

Updated guidance is available from the downloadable documents:

  • Guide 11 - Agents: Managing your clients
  • Guide 12 - Taxpayers: Managing your agent

Exemption from using VAT Online Services

Subject to certain exemptions, all VAT registered customers are required to submit their VAT returns and make any payments due to the Isle of Man Treasury, Customs & Immigration Division electronically.

VAT registered customers can apply for an exemption from submitting returns online and making electronic payments. More information about this can be found in the following document: 

Further Information

If you experience any issues when using the online portal that you can’t resolve, please contact us:

Email: customs@gov.im

Telephone: +44 1624 648100

Please note: Customs and Immigration can only give general VAT advice to Isle of Man businesses.

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