Consumer advice

The Isle of Man Office of Fair Trading helps consumers know their rights.

Consumer Advisers can only give advice on civil legislation which provides consumers with certain rights when purchasing goods and services.

These rights can ultimately only be enforced by the consumer through the Courts - the Office cannot enforce these rights on your behalf.

Examples of matters covered by civil legislation:

• Unsatisfactory goods and services
• delays in supplying goods and services 

When advising and informing consumers on their rights our staff place an emphasis on encouraging consumers and businesses to behave fairly and reasonably when dealing with problems.

Staff receive regular training and supervision to ensure that you receive a high quality service. Based upon their knowledge and experience they will tell you honestly if they feel that you do not have a case worth pursuing and sometimes the best advice our staff can give is for the parties involved to take legal advice.