Manx Care’s Ambulance Service successfully responded to what is believed to be the busiest day in its history yesterday (Tuesday 17 February 2026), both in terms of the number of incidents and the complexity of cases handled.
Across the day, the Emergency Services Joint Control Room logged 82 incidents, coordinating the deployment of resources and providing vital information to support decision-making and system planning in real time.
Emergency ambulance crews delivered face-to-face care to well over 70 patients, responding to a wide range of needs from critical, life‑threatening emergencies to complex but less urgent presentations, while maintaining a consistently high standard of care.
The clinical navigator team triaged more than 20 calls, with the majority safely managed at a lower priority or referred directly to alternative services. This played a crucial role in ensuring that the most seriously unwell patients received a timely response. In addition, welfare call-backs, supported by the Joint Control Room team, helped keep patients safe while awaiting further assistance.
Behind the scenes, the Operational Support Team worked tirelessly to keep the ambulance fleet operational. Despite mechanical challenges, they ensured vehicles were available when and where they were needed most.
Will Bellamy, Divisional Director for Ambulance and Transfer Services, said:
'This was an exceptional day in every sense, and I could not be prouder of our teams. From call handlers and clinical navigators to ambulance crews, operational support and command staff, everyone worked together under sustained pressure to ensure patients received safe, timely and compassionate care. It truly demonstrated the professionalism, resilience and commitment of our service.'
Throughout the day, command teams managed significant system pressures, high incident demand and multi-agency coordination, addressing issues as they arose and maintaining service resilience.
Responding to an exceptional day like this requires a truly collective effort. Manx Care extends its sincere thanks to all colleagues involved for their professionalism, teamwork and unwavering commitment to patient care.
