Urgent and emergency off-island transfers - information for family & carers

Being involved in a medical emergency or serious accident can change a person’s life drastically. It can be difficult for both a patient, their family and carers.

If your loved one has been involved in a medical emergency and needs to be transferred off-Island, and you have unanswered questions or need someone to talk to, we are here to help you (as well as the patient), starting from the initial emergency contact. Below, you can find information about the journey off-Island, including details about the visiting hospital, the journey back home to the Isle of Man and your loved one’s recovery.

Supporting information will soon be available in hard copy form (information leaflet), and via a QR code which will be available on posters throughout the Emergency Department, in all of the Ambulances, GP Practices, Wellbeing Centres and the foyer of Noble’s Hospital.

This page will help you with:

general information about the hospital your loved one is being transferred to, including visiting times, a map, directions and travel times
contact details to arrange overnight accommodation and provide information on nearby hotel/bed and breakfast facilities. You should speak to the Air Ambulance Coordinator regarding authorisation for a contribution towards accommodation expenses you may incur. Accommodation contributions are at the discretion of the Air Ambulance Coordinator and should not be assumed as authorised. You may choose to stay at any available accommodation provider and you should book your accommodation directly with the provider and retain full copies of receipts; this pack aims to offer advice on nearest locations depending upon the Hospital the patient has been transferred to. Some of the providers listed may offer special rates
shops, food and refreshments available on site at the visiting hospital
contact details of the Patient Advice and Liaison Service at the visiting hospital
contact details for our Manx Care Advice and Liaison Service on Island, including emergency out of hours coordinator details to help with travel
travel claim queries if you have already paid for travel
transport options
contact details of the hospital reception area your loved one has been transferred to
contact details of people and teams who can help you with general queries or issues whilst you are off-Island

This information has been co-designed by staff and patients/families who have recently used our emergency pathway service to be treated at a UK Hospital. We know this is a difficult and stressful time, and we are here to help.

Isle of Man contacts

Manx Care Advice and Liaison Service

Telephone: 01624 642642
(open 9:30am to 4pm Monday to Friday excluding bank holidays and weekends)

Email: mcals@gov.im

More information about MCALS

Air Ambulance Office

Telephone 01624 650509 or 01624 650000
Monday to Friday 9am to 5pm

Out of hours and weekends: Telephone 01624 650000 and ask for the Air Ambulance Coordinator

You can find further information aboutoutbound and return travel via this Air Ambulance Service Patient and Escort Information Guide

Liverpool Taxi

ComCabs

Telephone 0151 298 2060

Aintree Hospital

Shopping at Aintree Hospital

The nearest shop is Lidl which is 0.6miles away - Longmoor Lane, Fazakerley, Liverpool, L9 9BY

Contacting the Patient Advice and Complaints Team (PACT)

Visit the help desk: The PACT team has a helpdesk, located on the ground floor of the main hospital building near to main reception.

The helpdesk is open Monday to Friday 9am to 4pm and staff will be happy to help you deal with any queries or provide advice or support.

Telephone: 0151 529 3287 (if they cannot take your call, please leave an answer machine message and the team will return your call as soon as possible)

Accommodation at Aintree Hospital

Aintree Lodge Hotel (On Hospital site)

Telephone: 0151 529 5100

Please note, the reception desk is only manned between 8am and 3pm and if the manager has been called away then you may have to wait for your call to be answered.

En-Suite Accommodation + TV.

Greenbank Guest House

Telephone: 0151 546 9971

B&B, Parking
Near M57, M58 & M58

Premier Inn (Aintree)

Telephone: 0151 530 3700

Ormskirk Road, Liverpool 9 (A59 end of M57)
Less than 10 minutes from hospital by car/taxi.

Church View Guest House

Telephone: 0151 525 8166

Two rooms only – Shared Bathroom.

Travel Lodge Stonedale Park Hotel

Stonedale Park, East Lancs. Road, Liverpool

Alder Hey Children’s Hospital

PALS services are a first port of call for any general queries and support needed while off-island. (0151 252 5161)

Any blue badge holders should report to the desk with their blue badge to ensure that support can be given for leaving the car park. There is no charge for blue badge holders.

Shopping at Alder Hey

The nearest amenity store is Sainsbury’s which is 0.4miles away - 112 East Prescot Road, Liverpool, L14 5PT

Accommodation near Alder Hey Children’s Hospital

Ronald McDonald House

Office hours are Monday – Friday 8am to 7pm, Saturday/Sunday and Bank Holidays 9am to 5pm
Email: enquiries@rmhliverpool.org.uk

Clatterbridge Liverpool

You can get help to raise a concern or if you need advice and support regarding your loved one by contacting their PALS Team Mon-Friday 9am to 5pm on 0151 556 5203.

Accommodation near Clatterbridge Liverpool

Stay City

Telephone: 0151 433 5830

Monday to Friday– 7am to 7pm
Saturday and Sunday – 8:30am to 5pm

If you have a general query, unrelated to a specific property, please email info@staycity.com

Please advise the reservation team that you are the relative or carer to an Isle of Man patient.

Clatterbridge – Wirral

You can get help to raise a concern or if you need advice and support regarding your loved one by contacting their PALS Team Monday to Friday 9am to 5pm on 0151 556 5203.

Accommodation near Clatterbridge Wirral

Mere Brook House

Telephone: 0771 318 9949

Thornton Hall

Telephone: 0151 336 3938

Liverpool Heart and Chest Hospital (LHCH)

Shopping at LHCH

The nearest shop is Sainsbury’s which is 0.3miles away - 112 East Prescot Road, Liverpool, L14 5PT

For advice or raising a concern about your loved one at LHCH

You can get help to raise a concern or if you need advice and support regarding your loved one by contacting The Patient & Family Support Team (0151 600 1257 or 1517).

Their office is in the outpatient department and is open from Monday to Friday 9am to 5pm.

Accommodation at LHCH

Robert Owen House

To book accommodation please contact:

Telephone: 0151 600 1688
Monday to Friday 9am to 4pm.

After 4pm and at weekends: Contact Reception staff on 0151 600 1616.

Due to the high demand for rooms, please book as soon as practically possible.

Premier Inn – West Derby, Liverpool

To book accommodation please contact: 0333 321 1231.

Liverpool Women’s Hospital

Shopping

There is a Tesco Express located a short walk from the hospital; Myrtle St, Liverpool L7 7EL.

Contact the PALS team

The PALS Team based at Liverpool Women’s NHS Foundation Trust, Crown Street, Liverpool, L8 7SS can help you with any concerns you may have about your loved one’s stay

Telephone: 0151 702 4353

Monday to Friday 08:30am to 4pm.

If they are away from their desk when you call, please leave your name and contact details and a member of the team will get back to you as soon as possible.

You can ask at the hospital’s main reception to contact someone from PALS to come and discuss your concerns with you.

Outside of these hours you can:

Use the same number to leave your contact details or leave them with the receptionist. The Team will contact you on the next working day
Contact the duty manager via the main hospital switchboard on 0151 708 9988

Accommodation near Liverpool Women’s Hospital

Radisson Red Liverpool

Telephone: 0151 212 3456

Further support

Further support is available from the charity 'Arlo's Adventure', which works to support Manx residents who require treatment in hospital in the United Kingdom, and their family members. They may be able to help meet the costs of transport and accommodation for family members to visit during a patient's stay in hospital, where they are not funded by any other body or organisation. They may also cover the costs of family members participating in leisure activities whilst in the United Kingdom.

The charity also supports bereaved families by raising awareness of the effects of the loss of a child or a pregnancy. They support the family as a whole, but with a focus on the siblings of the lost child, and on providing emotional and practical support to families.

The Royal Liverpool University Hospital (RLBUH)

You can get help to raise a concern or if you need advice and support regarding your loved one by contacting their Patient Advice and Complaints Team on 0151 706 4903 for Broadgreen Hospital on 0151 282 6747

Shopping

The nearest amenity store is Lidl, via Daulby Street; London Road, Liverpool, L3 8JN

Accommodation near Liverpool Royal

Stay City

Telephone: 0151 433 5830

Monday to Friday – 7am to 7pm
Saturday and Sunday – 8:30am to 5pm

Please advise the reservation team that you are the relative or carer to an Isle of Man patient.

If you have a general query, unrelated to a specific property, please email info@staycity.com

The Liner Hotel

Telephone: 0151 709 7050

Please advise the reservations team that you are the relative or carer to an Isle of Man patient.

The Walton Centre – Liverpool

The Patient Experience Team are available Monday to Friday 9am to 4pm and can be contacted by:

Telephoning 0151 556 3090 / 3091 / 3093.
Please note that when lines are busy, calls are directed to our answer phone service and will be returned as soon as we are able
Emailing the Patient Experience Team at wcft.patientexperienceteam@nhs.net

Shopping at Walton

The nearest shop is Lidl which is 0.6 miles away - Longmoor Lane, Fazakerley, Liverpool, L9 9BY.

Accommodation near the Walton Centre

Returning Home

Returning home can be a daunting experience when a loved one has been transferred off-Island under emergency or urgent circumstances; this page aims to provide as much information as possible in order to make your and your loved one’s journey back home as comfortable and worry free as possible.

The patient’s discharge procedure will be coordinated by the treating Hospital and the referring Department i.e. Air Ambulance (AA) and all travel requirements will be based on the clinical need of the patient.

Being transferred off-Island via an emergency service does not necessarily mean that transfer home will also be via these services; in most circumstances arrangements will be made for the patient to travel home via scheduled services by air or sea.

If you were authorised as a funded escort to travel to the UK with the patient, your journey home will also be arranged and funded by the Department.

If you are self-funding, you will be required to make your own arrangements to travel back to the Island, however you should speak to the Isle of Man professional arranging the patient’s journey regarding any special rates that may be available to you.

You should also speak to the Isle of Man professional regarding onward travel to your home address, as transport on-Island may only be arranged in a limited number of circumstances.

It should be noted that travel home is arranged in order to ensure the patient returns home in the safest manner. If you have any concerns regarding the journey home, you should contact the Isle of Man professional arranging discharge/travel.

The patient should have received a discharge summary upon leaving the treating Hospital and you should refer to any instructions provided on this summary in regards to patient self-care and/or further treatment once they have returned home. If you or the patient are unsure in any way, you can contact the treating Hospital directly or via the following pathways:

The patient’s local GP surgery
Manx Care Advice & Liaison Service (MCALS)

Telephone: 01624 642642(open 9.30am to 4pm Monday to Friday excluding bank holidays and weekends)

Email: mcals@gov.im