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Patient transfer FAQs

Where is Patient Transfers?

Patient Transfers

Department of Health and Social Care

Crookall House

Demesne Road

Douglas

Isle of Man

IM1 3QA

Telephone:+44 1624 642673

Fax:+44 1624 642617

Email:Send Email

Why do I need to go to the UK for some treatments?

The Isle of Man Department of Health has made arrangements with hospitals in the UK to provide certain specialised treatments that are not available here on the Island. These hospitals are predominantly within the North West of England and have agreed to a contract to treat Manx patients when referred by Noble's Hospital Consultants. The hospital is charged for these treatments and consultations as they are not part of the reciprocal health agreement between the Isle of Man and England. To access these services, patients need to travel to the UK. The Patient Transfer Team will book air/sea travel and provide advice to patients about their journey. Dependent on the patient's circumstances the cost of travel may be met by Noble's Hospital. Further detailed information about what you may be entitled to claim can be found in The National Health Service Act 2001 (Isle of Man) via the downloadable document on this page. 

What should I do if I have been referred to a hospital in the UK?

If you have been referred to a hospital in the UK you should contact the Patient Transfer Team, as soon as you are advised of the date and time of your appointment or admission date by the UK hospital. The normal opening hours of the service are from:

Monday to Friday (excluding bank holidays) 9am to 5pm

Patient Transfers

Department of Health and Social Care

Crookall House

Demesne Road

Douglas

Isle of Man

IM1 3QA

Telephone:+44 1624 642673

Email:Send Email

 

 

Will my travel costs be covered by the hospital?

The Isle of Man Department of Health will meet travel costs and make financial assistance available to you as set out in the Patient Transfer advice leaflet.

Noble's Hospital will provide financial assistance to patients who are ordinarily resident in the Isle of Man. No financial assistance will be provided to visitors to the Island or temporary residents unless this is covered under a reciprocal health agreement.

Patient Transfers

Department of Health and Social Care

Crookall House

Demesne Road

Douglas

Isle of Man

IM1 3QA

Telephone:+44 1624 642673

Fax:+44 1624 642617

Email:Send Email

Can I take someone with me?

We generally meet the cost of a friend or relative escorting a patient in any of the following circumstances:

  • When the patient is under 18 years of age
  • When an escort is required as an integral part of the treatment plan, for example, living donor
  • When the patient is pregnant and attending for treatment and or confinement
  • When the patient requires an escort to ensure their safety, for example, poor vision, learning difficulties, physical disability, mental illness

Please note that the decision regarding your eligibility for an escort is made by the referring Consultant at Noble's Hospital on the Isle of Man.

Patient Transfers

Department of Health and Social Care

Crookall House

Demesne Road

Douglas

Isle of Man

IM1 3QA

Telephone:+44 1624 642673

Fax:+44 1624 642617

Email:Send Email

Nurse and doctor escorts

When a patient's medical condition as assessed by the referring consultant, requires that a doctor or nurse escort be provided by the hospital, the full costs of this will be met by the hospital.

 

Can I travel by air or by sea?

The Patient Transfer team is able to book air or sea travel to the UK for you. If you choose to make your own arrangements, reimbursement will be made up to the cost that would have been incurred by the hospital had the booking been made by the Patient Transfer team.

Can I use a taxi or hire car when I'm in the UK?

Reimbursement of expenses incurred for taxi and hire cars, up to a maximum of £10 per day, will only be considered when public transport does not provide a suitable alternative.

Does the hospital pay for my accommodation while in the UK?

Patients receiving inpatient treatment at a UK hospital will normally be accommodated free of charge within the UK hospital.

Patients receiving outpatient treatment or attending an outpatient appointment will normally be expected to travel on a day return basis and therefore accommodation will not be necessary. When it is not practical to arrange day return travel, the patient and/or authorised escort may claim the accommodation allowance of £28 per person per night (£41.50 if in central London).

Do I need to keep my receipts?

Yes, expense claims must be accompanied by all relevant receipts and the Patient Transfer Team may request further information to support claims. If the receipts and information requested are not provided the payment of expenses will be withheld and you may be charged for any travel or other bookings made on your behalf. Expense claims will be processed as quickly as possible and if you wish, we can settle them using a payment directly into your bank account, if you supply us with your account details. We would need your bank sort code, account number and name.

Which costs will not be reimbursed?

The hospital cannot pay or reimburse any claims for:

  • relatives' accommodation
  • food and meals
  • childcare
  • private arrangements
  • care of animals
  • maintenance of property and vehicles
  • loss of earnings
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