In January and February 2026, the MCALS Team facilitated and supported Meet the Matron listening events on Ward 6, The Emergency Department, Noble’s Hospital Foyer and at community conversation cafes across the island. It was also an opportunity to share ideas and thoughts about what matters to people who use our services and the promises we will make to them in our new Patient, Resident and Carer Experience and Involvement Strategy.
Matrons walked the wards, corridors, Noble’s Hospital foyer and met people, partners and charities in the community and listened to patients, carers and visitors about their experiences telling us what we do well and where we can improve.
You said
'You told us that having access to refreshments, small essentials and a friendly face - especially when you may not have visitors - would make a real difference to your hospital experience.'
We listened
We’re delighted to bring back trolley rounds across our wards and outpatient areas, making it easier for patients, carers and families to purchase items at the bedside or closer to where they are.
Emma Cleator, Divisional Director of Nursing said:
'I am delighted to support the relaunch of the Trolley Rounds across Noble’s Hospital. This initiative reflects our commitment to delivering compassionate, person‑centred care on every ward, every day. The team has worked incredibly hard to refresh the process, ensuring it runs smoothly and adds genuine value to the patient experience. These small but meaningful interactions help promote comfort, dignity and connection: things that matter deeply to the people we care for. My sincere thanks to everyone involved for bringing this important service back with such energy and enthusiasm.'
'Your voice matters, and this is just one example of how we’re honouring our promise to listen, involve and improve together.'
