Patient Experience feedback data

Noble’s Hospital has been engaged in gathering direct patient experience feedback from up to 150 patients a month for a considerable amount of time. 

The scorecard demonstrates how we as an organisation are performing in meeting the needs of our patients around issues such as cleanliness, patient involvement, nutritional support, pain management and discharge planning. 

Public representatives and non-clinical staff survey patients while they are in hospital and their responses create a report which shows us how well we are doing in achieving our targets. 

95% and above compliance is required in all areas. Improvement plans and measured actions are required by areas that fall below this level. Continuous monitoring of outcomes are reported monthly to the Hospital Senior Management Team and the Patient Experience and Quality Committee. 

If you would like further information please contact Jayne Kerruish, Senior Nurse Patient Safety & Quality on +44 1624 650763 or email Jayne.Kerruish@gov.im.