Interpreter service

We are delighted to enable British Sign Language users to contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions.

InterpretersLive! is powered by StarLeaf and the service is available on-demand 7 days a week between 8am to 12am (midnight)

You can also pre-book BSL Video Interpreters and other types of remote communication support for anytime and anywhere via any video platform.

Guides

Mobile or Tablet

Users can view a step-by-step guide to get set up with InterpretersLive! on a mobile
device, in BSL with subtitles and voiceover. Please also see this YouTube video. 

Laptop or PC

Getting started on PC and Laptops

You can also visit the Connect to a BSL interpreter service. 

PDF User Guide

Please see the PDF version of the User Guide or view the online publication.  

QR Code

Scan the image below with your mobile phone to pull up the User Guide on your mobile phone. 

InterpretersLive QR code

App features 

Click on the app buttons below to find out more about the features of the app. 

Access to Work button Call BSL Interpreter Button

Complain button  Contact us Button

 Deaf awareness button Directory button

 FAQ Button Feedback button

Join a call button Minute tracker button

Frequently Asked Questions

We have answers to lots of popular questions available to help you. 

Please visit the InterpretersLive! website to view the Frequently Asked Questions.

Privacy 

Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained. View our full privacy policy on our website.