Manx Emergency Doctor Service
MEDS direct on: +44 1624 650355
Please do not use the 'Contact Us' link at the top of this page in the event that you require medical assistance. The contacts form is for requesting information only.
The Manx Emergency Doctor Service (MEDS) is an ‘out-of-hours’ emergency service that will operate when your doctor’s surgery is closed.
The out-of-hours service is only for emergencies that cannot wait until the next working day.
All patients who would normally attend Emergency Department (ED) for an acute illness or injury should continue to do so. Should A&E tell you that you should see your GP instead and it is NOT urgent then contact your own surgery.
The out-of-hours doctor’s surgery is not a drop-in service and patients should note that they WILL NOT be seen by the duty doctor without an appointment.
If your query is regarding Coronavirus please visit www.gov.im/coronavirus which will give you up to date information from Public Health Isle of Man.
MEDS opening times and how to get in contact
| Monday – Friday | 6pm to 8am |
| Weekends | 24 hour cover |
| Public Holidays | 24 hour cover |
You can telephone MEDS direct on: +44 1624 650355
MEDS telephone number is on the answer machine at each GP practice.
If you have a hearing impairment and need to contact MEDS via an alternative method please email medsphoto@gov.im
If you think that you have a life-threatening emergency you should always call 999. This service operates 24 hours a day, 7 days a week.
What will happen when you telephone MEDS
A trained receptionist will record your detail and pass to the on duty Nurse Practitioner, Urgent Care Practitioner or MEDS GP.
The receptionist will ask you a series of questions to support the clinician in triage and insure that patients are prioritised in order of clinical need.
In addition to this they will ask you Covid Questions relating to temperature, cough and travel. Please answer these honestly it will not impact on the care that you receive from the Out of Hours team.
You may be:
- Given telephone advice by the duty Doctor
- Invited to attend the MEDS out-of- hours centre at an appointed time
- Visited at home, if considered medically necessary following assessment by the duty Practitioner
- Admitted to hospital if considered medically necessary
All telephone calls are recorded for security and training purposes.
What will happen when you arrive at MEDS
- You will be registered by the on duty receptionist
- You will be seen by either a MEDS GP, A Nurse Practitioner or an Urgent Care Practitioner
- Where possible patients will be seen at MEDS at Noble’s Hospital as more patients can be seen and the waiting time significantly reduced. Home visits are limited only to those deemed medically necessary
- When seen within MEDS your clinician has access to more equipment and medication that you may need
- It is your responsibility to organise your own transport to MEDS
Please be aware we have a zero tolerance policy regarding violence towards MEDS staff, whether that be physical or verbal.
Finding MEDS
MEDS Is located in the Diabetic Centre, which can be found located behind the Emergency Department.
The nearest car park is located outside ED, with the centre a short walk away.
Disabled parking is available at the front of the centre.
Emergency Dental Care
During usual opening hours you should contact your dental practice. There is a duty Dentist on call for all Emergency Dental Care over the weekend between 9am – 11am please check the Emergency Dentist Rota for contact details.
A dentist can assess your dental requirements and prescribe appropriate antibiotics, painkillers or provide dental treatment if it is required.
If you require dental treatment and cannot access a dentist you can contact MEDS however please be aware Doctors are not trained, and are not professionally responsible for managing most dental problems. The MEDS service will, however, try to help alleviate your symptoms until you can see your own dentist
Pharmacy Rota
There is a rota for Community Pharmacies which covers Sundays and Bank Holidays, usually a limited lunchtime opening. For details of the duty pharmacy nearest to you and their times of opening see the local press or follow the link provided. All pharmacies display in their window the name of the duty pharmacy.
Your local Pharmacist will be able to provide advice on medicines and minor ailments and can provide medicines for many minor illnesses if needed.
