General Dental Services are provided under the National Health Service and comprise of examinations (check-ups) and all the necessary treatment required to have and maintain a healthy mouth.
The NHS Dental Practices are listed below with an indication of which practices are currently accepting new NHS patients. Should you wish to join one of these practices please contact them direct on the telephone number provided.
If you are not already allocated to a dental practice you do have access to the Department's Dental Service at the Central Community Health Centre, Westmoreland Road, Douglas. If you have any pain, bleeding or swelling please contact +44 1624 642785 to arrange an emergency appointment.
NHS Dental Charges
A charge is normally payable for NHS dental services (except for groups who may be exempt listed below) and a dental practice may ask you to pay before treatment has taken place. All patients should expect to be given a treatment plan which shows exactly what treatment they require and how much this will cost before they commence treatment with their dentist.
If you normally pay for NHS dental treatment, there are three standard charges (Band 1 £18.50, Band 2 £50.50 or Band 3 £219) and you will pay one charge even if you need to visit more than once to complete your course of treatment (as identified in your treatment plan). The amount you pay will depend on the treatment you need to keep your teeth and gums healthy.
If you need more treatment at the same charge level (e.g. an additional filling) within 2 months of seeing your dentist, this will be free of charge.
During your check up, your dentist may:
- Carry out a full examination of your mouth, teeth and gums
- Ask about your general health and any problems you have had with your teeth, mouth or gums since your last visit
- Ask about and give advice on your diet, smoking and drinking
- Identify any treatment that is required, explain any risks, as well as costs of all treatment you may need and provide a treatment plan detailing this
- Ask about your current teeth cleaning habits and advise the appropriate ways to keep your mouth, teeth and gums healthy
- Discuss when your next visit should be
Patient groups exempt from NHS dental charges:
- You are under 16
- You are aged under 19 and in full-time education
- You are pregnant or have had a baby in the last 12 months
- You have reached state retirement age
- You, or your dependent, receive Income Support
- You receive Income Based Job Seekers Allowance or Employed Persons Allowance
- You are a war disablement pensioners
- You are registered blind
There is no charge for writing a prescription* or removing stitches or repairs to dentures.
*Usual charges apply when prescriptions are dispensed.
Patients not falling within the above categories may be able to get help with the cost of NHS treatment on low income grounds and are required to complete a form F1, which is then submitted to:
Department of Health
+44 1624 642612
List of Dentists providing NHS Treatment on the Isle of Man
- Central Community Health Centre - +44 1624 642785 (Emergency and Community Services Only)
- Ravat Ray Dental Care - +44 1624 642389
- Westview Dental Practice - +44 1624 676994
- 65 Woodbourne Road - +44 1624 675164
- The Tracey Bell Clinic - +44 1624 613323
- The Square Dental Practice (currently accepting NHS patients)- +44 1624 621440
- Avondale Dental Practice - +44 1624 624620
- Regent Dental Care - +44 1624 843311
How to Make a Compliment or Complaint
If you wish to make a comment about a Dental Practice or to compliment their services, you can do this by either telling the practice direct or by contacting Family Practitioner Services (contact details above). Additionally you may wish to use the Friends and Family online survey (below).
If you are dissatisfied about the services provided to you by your NHS Dental Practice you must contact the practice direct in the first instance. To make a formal complaint, this must be in writing. For more information on making a complaint.
Friends and Family Survey
Every time you visit your NHS dentist you are invited to take part in a short online survey. This is an anonymous survey and you are free to leave your comments about the practice in the space provided. The survey results are checked regularly and will be discussed with the dental practices accordingly.
Each NHS Dental Practice will have their own patient leaflet and also have their own policies and procedures. Patients are welcome to ask for a copy of this when they visit their practice. From time to time practices remove patients from their list – there should be clear guidelines given to patients as to why this happens. As an example, practices tend to remove patients if:
- A patient has failed to attend 3 or more appointments
- A patient has not returned to the practice for an examination appointment for over 2 years
- A patient behaves violent or aggressively