FAQs Caring and Support

It is recommended that clients and/or their families go to have a look round a residential home or a nursing home before deciding to go in. If families cannot do this, a social worker may be able to assist. Having decided on a home, clients being discharged from hospital who are not able to travel in a car may have to be transferred from hospital by ambulance. Clients being transferred from home can only be transferred by ambulance if there is no other alternative means.

The Home Care Service provides support to enable people to continue living in their own homes for as along as they are able. The amount of help provided depends on the needs of the individual client who is encouraged to remain as independent as possible.

Those who are unable to cope with personal care and physical tasks due to illness and age. Post operative conditions requiring rest and convalescence, psychological or mental conditions which interfere with the ability to look after themselves, long term disabilities, post natal complications, carer needing support.

Help with personal care is provided on the Island by a number of agencies; a list can be provided on request. Clients have to pay for this service. It is only provided free of charge by Social Services Home Care to clients on Income Support.

Following assessment of the needs of the client by the Home Care Organiser, and taking into account the ability and expectations of the client and any other support available, a care plan is drawn up specifying what tasks the Home Carer will undertake. This may be any of the following: Assisting with washing/dressing, toileting, preparation of food, lighting coal fires/bringing in coal, shopping/paying bills, collecting benefits from the Post Office, prompting medication if part of a package of care.

If a person needs more support at home that his/her family can provide, a social worker can assess what care needs the client has, and can help to arrange support services that can meet those needs. If a person cannot remain safely at home, then the options to be considered are residential care or nursing care. If a person living in a residential home needs more care than the home can safely meet, then he/she may have to move to a nursing home.

A letter of estrangement can be obtained by contacting:

No, but if you contact:

Adult Services Access Team (ASAT)
Department of Health & Social Care
Markwell House
Market Street
Douglas
IM1 2RZ

tel +44 1624 686179

and they can arrange for you to have access to a telephone and give you advice regarding benefits.

By clicking on the Blue Badge link on the right, you will find full information regarding Blue Badges and will be able to determine if you are eligible to obtain one.

For more information about bus passes, please call: +44 1624 662525

As gaining access to your children is legal matter you are advised to speak to an advocate. Advocates can advise you on how to apply for legal aid if this is relevant to you.

The Memory Clinic is located on Ballakermeen Road, Douglas. Tel: +44 1624 642879

The amount of furniture would depend upon the home itself. You would have to discuss this with the home manager.

Contact:

Adult Services Access Team (ASAT)
Department of Health & Social Care
Markwell House
Market Street
Douglas
IM1 2RZ

Tel: +44 1624 686179

You should then be able to arrange a meeting if necessary, or to go the Home Care page for more information.

You may be entitled to financial aid through Income Support. Contact:

Social Security
1st Floor
Markwell House
Market Street
Douglas
IM1 2RZ

Tel: +44 1624 685094

If you contact +44 1624 686179  they can help you find a place and give you advice on what to do.

Adult Services Access Team (ASAT)
Department of Health & Social Care
Markwell House
Market Street
Douglas
IM1 2RZ

Contact Social Services on +44 1624 686179 for further details and advice.

Please see the downloadable leaflet on this page.