Covid-19 Coronavirus

Telephone Monitoring Policy

All calls to and from Social Security are recorded for the benefit of our customers and staff to assist in the provision of service standards and to prevent any potential disputes. Maintaining client confidentiality is extremely important to us, and your information will only be used in compliance with our obligations under the Data Protection Act, 2018 and the General Data Protection Regulation (GDPR).

Recordings will only be used for specified purposes. Callers are informed of the recording process through the welcome message system, information available on our website and within the division’s privacy notice.

Isle of Man Government will not tolerate abusive language or behaviour either by or to its members of staff. All staff have the right to work without fear of verbal or physical abuse. 

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