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Complaints Procedure

Compliments and Complaints Procedures

If you wish to compliment the service provided by PPV's, or if you experience a problem or have any concerns or complaints about the service, then please contact the RTLC Office.

In order that the operator or driver and/or the vehicle can be identified, it would be helpful if you could provide all or some of the following: 

  • The driver's name
  • The driver's PPV badge number
  • The vehicle licence plate number
  • The vehicle registration number
  • The time and date of the journey
  • Full details of the journey, i.e. to and from


All complaints need to be written and sent to the RTLC office by email or post. Anonymous complaints are not accepted.

Road Transport Licensing Committee

Thie Slieau Whallian

Foxdale Road

St John’s

IM4 3AS

Email:Send Email

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