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About PPV Drivers

All Public Passenger Vehicle (PPV) Drivers must be licensed with the RTLC, and are issued with a Driver Badge which must be worn or displayed in a visible position at all times.

The front of the badge displays the driver’s name, licence number, photograph, and the licence expiry date.The reverse of the badge indicates the type of vehicle(s) which the driver is authorised to drive, e.g. Ply for Hire Car up to 8 seats (taxi).

All new PPV Drivers must attend a Customer Service training course.. The course is optional for existing Drivers. Drivers who attend a course are issued with a certificate.

Code of Conduct has been issued for Taxi and Private Hire Car and Minibus Drivers, and this document can be sourced through the link at the bottom of this page.

Examples of PPV Driver Badges: 


Training Courses available to PPV Drivers

Customer Service

A specialist training course has been devised for all new Ply for Hire taxi and Private Hire car and minibus drivers, and the training is supported by the RTLC.

The course focuses on two parts: 

  • Customer Care - to assist Drivers in identifying the required standard and quality of service to the public
  • Dealing with difficult customers - to assist Drivers in dealing effectively with complaints and difficult behaviour from a customer who feels their expectations have not been met

The course is compulsory for all new PPV Drivers, who must attend the course within 6 months of obtaining their PPV Driver Licence and Badge. Existing Operators and Drivers are also encouraged to attend the course.

If you would like to attend the Customer Service or would like further information on the course, please contact the RTLC office.

Care and Handling of Wheelchair and Mobility Impaired Passengers

The RTLC is pleased to advise that provision has now been made for training in the care and handling of wheelchair and mobility impaired passengers.

The training courses are certificated, and delivered by Phoenix Training, which is an independent accredited training organisation with a body of trained, professional and experienced staff skilled in the discipline of passenger transport service provision.

If you would like to attend a 'Care and Handling of Wheelchair and Mobility Impaired Passengers' training course please contact the RTLC office +44 1624 651564.

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