Cataract waiting lists
Who is supporting Manx Care in this work?
Manx Care is working with a specialist healthcare provider, Synaptik, to offer consultations, pre-operative assessments and surgery to around 350 of the 1,300 people currently waiting for cataract treatment in February and March 2022. All activity will be delivered at Noble’s Hospital by specialist clinicians provided by Synaptik.
Based in Scotland, Synaptik offers a range of medical services to Health Boards and Trusts to support their efforts to reduce waiting times for patients. The driving principle behind the company’s work is to ensure that any patient seen by a Consultant, Nurse or Allied Health Professional it provides has a positive and safe experience, resulting in a successful medical outcome.
Over the last ten years the company has increased the range of services it can deliver and earned a reputation for the delivery of high-quality services. Synaptik has extensive of experience in the provision of Ophthalmology, Orthopaedic and ENT (Ear, Nose and Throat) services, both on the UK mainland and in offshore Island locations. Across the last four years, it has delivered 13,775 Ophthalmology operations for a number of Health Boards and Trusts.
For more information, please follow this link
What they’re providing to Manx Care
Consultations, pre-operative assessments, surgery and follow-up consultations.
Press release announcing that Manx Care will be working with Synaptik.
Please follow this link to a series of questions.
Key contact for this work
The Patient Information Centre at Noble’s Hospital can support you with many of your queries (call +44 1624 650103 or email firstname.lastname@example.org).
The team is available as follows:
- Monday to Thursday, 8:30am – 5pm
- Friday, 8:30am – 4:30pm
- Closed during weekends and Isle of Man Public Holidays
The team operates a voicemail system during out of hours periods. They aim to respond to queries within 48 working hours of receiving these.
Alternatively, the Manx Care Advice and Liaison Service (MCALS) may be able to support you as well (call +44 1624 642642 or email MCALS@gov.im).
The MCALS team is available as follows:
- Weekdays, 10am – 3pm
- Closed during weekends and on Isle of Man Public Holidays
If a message is left on the answer-machine, a member of the team will aim to return the call during the next working day.
**Please be aware that this option is free at the point of treatment**
No-one from either Manx Care or Synaptik will ask you for any form of payment, or for your bank details or any other financial details, either on the phone, in a letter or via email. Your treatment will be free at the point of care.
In the event that you are contacted by anyone claiming to be from Manx Care or Synaptik requesting payment for your virtual consultation, please do not make any form of payment or provide any financial details. Instead, please report this initially to the Patient Information Centre at Noble’s Hospital (call +44 1624 650103). The team will then report this to the relevant authorities if this is deemed to be an attempted fraud or scam.
Alternatively, you can report fraud and scam attempts to Ocsia or read further advice and guidance. You should let your bank know immediately if you’ve given away your account details or sent money to a third party and are concerned about that.