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Western Wellbeing Partnership

Western Wellbeing Partnership logo

What is the Western Wellbeing Partnership? 

The Partnership is an integrated care team who aim to provide care and support for all residents in the West of the Island. From the centre, we’re delivering health and social care services closer to home to the people who need these. 

The partnership incorporates Government and Third Sector organisations working together to deliver a seamless, multi-agency, person-centred health and social care service that will deliver better outcomes for our population. It consists of locally-based who provide co-ordinated support for people to help them stay well in their own community through a single point of referral.

Promoting equality and inclusion is at the heart of the integrated care model. 

The Wellbeing Partnership aims to: 

  • Optimise peoples’ health and wellbeing by providing prompt assessment, advice, education, and support, with focus on health promotion, for those who:
    • have experienced a recent deterioration in function or condition
    • may be at risk of admission to hospital or a care home
    • may require a prolonged stay in hospital or a care home
  • Make addressing social isolation everyone’s business
  • Share knowledge and skills and have respect for each other’s strengths, delivering services in equal partnership
  • Be responsible for managing planned care and support by accessing services from statutory and third sector organisations as appropriate
  • Improve accessibility to community services and resources
  • Improve referral time by having a single point of contact, reducing time spent navigating services
  • Avoid people going into hospital or long-term care unnecessarily
  • Avoid unnecessarily prolonged hospital stays
  • Enable and empower people to be as independent as possible following a significant change in personal circumstances, leading to an increased risk of being unable to live independently 

What is Wellbeing Partnership?

By Claire Bader (Western Partnership Lead)

The wellbeing partnership is delivering health and social care services closer to home to the people who need it.

The Partnership is an integrated care team which commenced in the west of the island and is steadily expanding to cover the whole island. During 2022 the team will also establish a partnership for the east of the island.

The partnership incorporates government and third sector organisations working together to deliver a seamless, multi-agency, person-centred health and social care service that will deliver better outcomes for our population. It consists of locally-based health professionals who provide co-ordinated support for people to help them stay well in their own community, through a single point of contact.

Promoting equality and inclusion is at the heart of the integrated care model. 

Where is it based?

There are 3 wellbeing partnerships serving the western, northern and southern communities. These are based in the following locations:

Western Wellbeing Partnership

Western Wellbeing Centre
Derby Road
Peel
IM5 1HP 
Telephone: 01624 685846

Southern Wellbeing Partnership

Southern Wellbeing Centre
Thie Rosien
Station Road
Port Erin
IM9 6BP
Telephone: 01624 686109

Northern Wellbeing Partnership

Dalmeny House
Cumberland Road
Ramsey
IM8 3RH
Telephone: 01624 686432

Consultations are planned for early 2022 to launch the Eastern Wellbeing Partnership. Look out for further announcements soon as this gets underway.

Who is it for?

The Wellbeing Partnership is for anyone aged 18+ who is registered with their GP in these locations: Peel Group Practice, Southern Group Practice, Castletown Medical Centre, Ballasalla Medical Centre, Ramsey Group Practice.

Anyone registered at one of those GPs can drop in or self-refer. If you are a concerned relative, friend or neighbour, you can also enquire about the services or relevant assistance that might be available to someone you think is in need. Names must only be disclosed if the individual has given their consent.

What does it do?

Integrated care is about providing health and social care services where they are needed, giving service-users easy-to-access and continuous care in one location instead of ‘fragmented’ care across several locations.

Referring someone is easy, for the public simply call or contact our teams, and for practitioners its one simple referral form to the partnership along with the person’s consent. Our practitioner teams will coordinate the support the person needs. To request a form, please contact one of our team:

West: WesternWellbeingPartnership@gov.im

South: SouthernWellbeingPartnership@gov.im

North: NorthernWellbeingPartnership@gov.im

We also hold regular drop-in sessions where you can speak directly to a specialist in a particular area of expertise. The Western Wellbeing Partnership holds regular drop-in sessions for social benefits, debt advice, hear2hear and others, please contact us for details or if you’d like to offer one at the centre.

Further sessions at the Southern and Northern Wellbeing Partnerships will be announced in due course.

How do I get involved?

If you are an individual or know someone in need of support, please do drop in or call us to let us know.

If you are a third sector or private organisation providing care, please contact us about your services and come along to our monthly meetings.

If you are a practitioner in Manx Care, please ask how you can get involved and come along to our monthly meetings.

We look forward to hearing from you.

Services available at the centre

At the centre we offer regular sessions from partners including the below, for more information please call the centre for more detail: 

Welcome Centre

Drop in – Government Services including bus and rail tickets and timetables, Villa Gaiety tickets, Government invoices, payment of parking fines, parking discs. First Wednesday of the month.

Benefits Team

Drop-in or appointment – Financial Assessment, Income Support, Attendance Allowance, Blue Badge. Every Thurs 2pm – 4pm

Support and Advice Clinics

Drop-in or appointment – second Thursday of every month. Practitioners from the services below attend on a rota basis:

Older Persons Mental Health, Long Term Conditions Co-ordinator, Hospice, District Nurse, Community Support, Community Social Work Team

Debt Advice

In conjunction with the Salvation Army (this service is in the process of being launched – exact date to be confirmed)

Regular clinics based in the Wellbeing Centre for your convenience (appointments are made direct by each service)

Community Mental Health Services for Adults (CMHSA)

 

OPMHS (Memory Clinic)

Supporting people will memory problems or dementia including assessment, education and treatment.

Consultant Psychiatrist

Support and ongoing management for this with mental health issues ranging from depression, anxiety to bipolar or schizophrenia

Community Wellbeing Service (CWS)

 

Podiatry

For those who have issues with ulceration, callus, corns, arthritis, in growing nails, broken skin and other issues associated with underlying health conditions.

District Nurses

 


One of our functions is to help people by making referrals to services for those in need. With consent, we can send and receive referrals to and from the following services: 

  • Ambulance Service
  • Audiology
  • Adult Community Nursing
  • Castleview Nursing Home
  • Community Adult Therapy Service (CATS) OT 
  • Community Adults Therapies Service (CATS) Long Term Neuro Physio
  • Community Adults Therapies Service (CATS) Physio
  • Community Adults Therapies Service (CATS) Wheelchair
  • Community Mental Health Service for Adults (CMHSA)
  • Community Support Services
  • Community Wellbeing Service  
  • Day Centre Laa Menagh (Peel)
  • Day Centre (Dementia Care)
  • Deaf Society
  • DHSS Visiting Officer  
  • Dietetics Team  
  • Health Visitor (Vulnerable Adults)
  • Housing Matters
  • Learning Disability Service
  • Third Sector, Live at Home
  • Mental Health Services (OPMHS)
  • Older Persons Mental Health Services (OPMHS) (OT)
  • Peel Medical Centre  
  • Pharmacy Technicians  
  • Podiatry Service
  • Prosthetic, Orthotic Service
  • Public Health 'Quit4You'  
  • Reablement
  • Respiratory Physiotherapist (Noble’s) 
  • Sight Matters (formerly Manx Blind Welfare)
  • Social Work: Adult Generic
  • Social Work: Learning Disability
  • Social Work: Older Peoples Community
  • Specialist Nurse (Cardiac Care)
  • Specialist Nurse (Continence)
  • Specialist Nurse (Stoma)
  • Specialist Nurse (Parkinson’s)
  • Specialist Nurse (Tissue Viability)
  • Speech & Language Therapy
  • Third Sector (Autism Initiatives)  
  • Long Term Conditions Co-ordinator  
  • OPMHS Memory Clinic
  • Third Sector, Crossroads Care
  • Third Sector, Hospice Isle of Man 

Who can use the Western Wellbeing Partnership?

The Western Wellbeing Partnership is for anyone aged 18+ who is registered with Peel Medical Centre. We receive referrals from across the West to include Peel, St John’s, Kirk Michael, Crosby, Glen Maye and Dalby. 

Anyone registered at Peel Medical can drop in or self-refer. If you are a concerned relative, friend or neighbour, you can also enquire about the services or relevant assistance that might be available to someone you think is in need. Names must only be disclosed if the individual has given consent.

Where is the Centre?

The newly refurbished Western Wellbeing Centre is located on Derby Road in Peel (opposite the Peel Shoprite Car Park). It was officially opened in February 2020. 

Western Wellbeing Partnership
Western Wellbeing Centre
Derby Road
Peel
IM5 1HP 

Telephone: +44 1624 685846

Email:westernwellbeingpartnership@gov.im

Centre Co-ordinator:hilary.yates@gov.im

Opening hours: Monday to Friday from 09:00 to 17:00 (Reception may be unmanned occasionally – in this instance, a voice message may be left requesting a call back, or you can email an enquiry through to one the email addresses above).

What is Integrated Care?

Integrated care is about providing health and social care services where they are needed, giving service users easy-to-access and continuous care in one location instead of ‘fragmented’ care across several locations. 

The agencies involved with the development and delivery of integrated care services include: 

  • Manx Care (Mental Health, Adult Social Care, Community and Hospital Services) and Third Sector organisations
  • Peel Medical Centre
  • Public Health
  • Live at Home
  • Crossroads Care
  • Hospice Isle of Man
  • Western Neighbourhood Policing Team 

Integrated Care is an international movement designed to enhance the delivery of health and social care to improve the experiences and outcomes for people accessing them. 

Sir Jonathan Michael’s 2019 independent review into the provision of health and social care on the Isle of Man (2019) states:

'This shift from an institution-centric model to an integrated, locally focused and service user-centred approach is not just a ‘nice-to-have’; it is essential if health and care services are to be sustainable and affordable in the face of the rise in demand.'

How did the Centre come about?

The partnership was developed as part of an integrated care pilot project which commenced in April 2018 in order to lay the foundations for what was then the Department of Health & Social Care to achieve its strategic objective of implementing integrated care across the Isle of Man. You can find out more about integrated care here.   

The first phase of the pilot was implemented in February 2019 following an extensive period of consultation and engagement with the local community, as well as those delivering care and support in the West and other key stakeholders. The Project Team is in the process of implementing 42 recommendations which collectively will deliver a model of integrated care to meet the requirements and aspirations of those people receiving and providing care and support to people living in the West. 

Similar Wellbeing Centres will be established in the South and North of the Island, with the aim of being available island-wide. The Southern Wellbeing Partnership is now accepting referrals. Please contact Katy Murray or Wiki Bartlett for more details via email (katy.murray@gov.im or wiktoria.bartlett@gov.im). 

Consultations to establish the Northern Wellbeing Partnership are underway. Please contact Gary Lord for details via email (gary.lord@gov.im)

Meet the Team

  • Western Partnership Lead: Claire Bader
  • Western Referral Co-ordinator: Hilary Yates 
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