Feedback

We welcome your feedback and would encourage you to tell us about your experience and the quality of care you have received.

We would like to encourage you to tell us about your experience and about the quality of care you have received.

We take all feedback very seriously and would be pleased to pass on positive feedback to our staff.  

However, if you have not had a good experience, we would like the opportunity to put things right as quickly as possible.

We guarantee that your care will not be compromised in any way if you want to raise a concern or complaint.

How to offer your views

Positive feedback is always welcomed and you can share your experience with Manx Care in a number of ways:

Tell the member of staff involved in your care

Any member of the team looking after you would be delighted to hear any positive feedback. Equally, if you are unhappy about anything at all, you can raise your concerns straightaway. This approach often resolves problems immediately.

Care, Quality and Safety Team

Complaints concerning services provided by Manx Care should be directed to the Care Quality and Safety Team who have established a central access point for complaints via a dedicated postal address, email address and telephone number:

Care Quality and Safety Team
First Floor, Reayrt Noa
Noble's Hospital
Strang
Isle of Man
IM4 4RJ

Email: manxcarecomplaints@gov.im

Telephone: +44 1624 650500

If your complaint is concerned with a Manx Care commissioned service, such as Primary Care (GPs), Dental Practices, Pharmacies or Care Services for example, you should submit your complaint directly to that service / practice. Like Manx Care, individual commissioned service providers are responsible for ensuring the Complaint Regulations are applied and for having clear processes for managing their complaints.

Facebook, Twitter or Instagram

Head to one of our social media platforms to comment about your experiences – you can link to any of these on the bottom of this webpage.

What if I have a concern?

We want to resolve any concerns you may have as quickly as possible and would encourage you in the first instance to:

• Tell the staff involved in your care about any concerns you may have. In many cases, concerns can be resolved straight away
  
  
• Ask to speak to the person in charge of the department, ward or service
  
  
• Speak to the Manx Care Advice and Liason Service (MCALS) team on +44 1624  642642
  
  
• Contact the Manx Care Patient Experience Team on the number or email above

Who can make a complaint?

Anyone who is receiving or has received care from Manx Care can make a complaint.

A complaint can be made by any patient or patient representative.

If you would like to make a complaint

If you remain dissatisfied and would like to make a formal complaint, you can do this in writing or by email to the Patient Experience Team.