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Important Safety Notice: DUREX CONDOMS

Wednesday, 1 August 2018

The Isle of Man Office of Fair Trading wishes to make the public aware of an important safety notice which has been issued by Durex.

Durex has initiated a product recall of specific batches of non-latex Durex Real Feel and Durex Latex Free condoms.  No other Durex products are affected by this recall.

Tests have shown that some batches which are currently on the market do not pass the requirements for burst pressure towards the end of the shelf life for the product.  The expiry date of the affected batches is between December 2020 and February 2021.

The condoms are intended to provide a method of contraception and prevent the transmission of sexually transmitted infections (STIs) through a non-latex barrier that offers a benefit to consumers sensitive to latex.

Important Safety Notice Durex Condoms

Only for the batches of condoms affected by this issue, there could be an increase in the number of condoms that burst during application or use.  Always read the label which states 'Should a condom leak or burst during use, seek doctor or pharmacist assistance as soon as possible, at least within 72 hrs.'

There is no immediate safety concern for consumers and only a limited number of batches are affected.

The following Durex Real Feel & Durex Latex Free batches are subject to the recall:

Durex Real Feel 6 Pack, Batch Number 1000438054, Expiry Date Jan-2021
Durex Real Feel 12 Pack, Batch Number 1000444370, Expiry Date Feb-2021
Durex Real Feel 12 Pack, Batch Number 1000474804, Expiry Date Feb-2021
Durex Latex Free 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
Durex Latex Free 12 Pack, Batch Number 1000433145, Expiry Date Jan-2021
Durex Real Feel 12 Pack, Batch Number 1000419930, Expiry Date Jan-2021
Durex Real Feel 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
Durex Real Feel 12 Pack, Batch Number 1000416206, Expiry Date Dec-2020
Durex Real Feel 18 Pack, Batch Number 1000434066, Expiry Date Jan-2021
Durex Real Feel 18 Pack, Batch Number 1000430479, Expiry Date Jan-2021

Batch numbers are shown on the bottom of the pack and on the foil wrapping of individual condoms, as illustrated in the picture attached.

If you have any questions, please contact Durex via the care line on 0333 2005 345 or via e-mail consumer.relations-hcukroi@rb.com.

What you should do

Return all unused non-latex Durex Real Feel and Durex Latex Free condoms with the above batch numbers to the store where you bought them from for a full refund.

In case this option is not possible, please return them via:

FREEPOST
RTGY-JCGE-EYAC
RB CONSUMER RELATIONS
PO BOX 4644
SLOUGH
SL1 0YB

You will receive a full refund via cheque, so please provide your full name and address for this purpose.

More information can be found on the Durex website: https://www.durex.co.uk/pages/product-recall.

Issued By

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