Financial Services Ombudsman Scheme

Ombudsman Scheme LogoService update in light of the Coronavirus (Covid-19) outbreak

Given the unprecedented circumstances we're all facing in light of the coronavirus outbreak, our service is currently being impacted in the following ways:

  • Our phones lines are open but with limited availability. Please only call us if you are facing severe financial hardship.
  • Please do not send us anything by post.
  • It will take us longer than we would like to resolve complaints.
  • Our staff are working hard to continue to provide a service to the people who need us.

If your complaint has been allocated and you have the contact details of the case handler, please contact them directly by email but expect a delay in response.

            

The Ombudsman Scheme is a free, independent dispute resolution service for customers with a complaint against an Isle of Man financial firm such as a bank, insurance company or financial adviser which the firm has been unable to resolve. It became fully operational in January 2002.

The role and powers of the Scheme are established in Schedule 4 of the Financial Services Act 2008.

The Scheme does not act as a regulator or consumer champion nor does it favour the interests of either party. The role of the Scheme is to settle disputes impartially and to make what we believe is a fair and balanced decision based on the facts of each individual case.

Explanatory guide

Annual reports and complaint summaries

Financial Services Ombudsman Scheme for the Isle of Man

Thie Slieau Whallian

Foxdale Road

St John's

Isle of Man

IM4 3AS

Telephone:+44 1624 686500

Email:Send Email

Service update in light of the Coronavirus (Covid-19) outbreak

Given the unprecedented circumstances we're all facing in light of the coronavirus outbreak, our service is currently being impacted in the following ways:

  • Our phones lines are open but with limited availability. Please only call us if you are facing severe financial hardship.
  • Please do not send us anything by post.
  • It will take us longer than we would like to resolve complaints.
  • Our staff are working hard to continue to provide a service to the people who need us.

If your complaint has been allocated and you have the contact details of the case handler, please contact them directly by email but expect a delay in response.