Financial Services Ombudsman Scheme

The Ombudsman Scheme is a free, independent dispute resolution service for customers with a complaint against an Isle of Man financial firm such as a bank, insurance company or financial adviser which the firm has been unable to resolve. It became fully operational in January 2002.

The role and powers of the Scheme are established in Schedule 4 of the Financial Services Act 2008.

The Scheme does not act as a regulator or consumer champion nor does it favour the interests of either party. The role of the Scheme is to settle disputes impartially and to make what we believe is a fair and balanced decision based on the facts of each individual case.

Explanatory guide

Annual reports and complaint summaries