Contact us

Opening Hours: 

Monday to Friday - 9am to 5pm

Text: +44 7624 166638 or 166 OFT

Trading standards

+44 1624 686520

For advice and information on:

• Misleading advertisements/descriptions
• Deceptive trading practices (including cowboy builders)
• Unsafe consumer goods
• Metrology/calibrations
• Misleading prices
• Timeshare

Consumer advice

+44 1624 686500

For advice and information on your consumer problems including:

• Tenancy
• Home improvement problems
• Personal goods and services
• Housefitting and appliances
• Small claims
• Used cars and motor cycles
• Vehicle servicing
• Holidays

Licensing

+44 1624 686520

For advice and information on the requirements for the sale and/or storage of:

• Fireworks
• Videos (and hire of)
• Petrol

Debt counselling

+44 1624 686510

Free, independent, confidential and impartial advice on personal debt problems

Email: debt@gov.im

Financial Services Ombudsmen Scheme

+44 1624 686500

A free and independent dispute resolution service for individuals with unresolved financial complaints against IOM firms

Email: ombudsman@iomoft.gov.im

Administration

+44 1624 686530

Will connect you to the administration staff or Chief Officer

Teachers and schools

The Isle of Man Office of Fair Trading is keen to promote consumer rights and responsibilities to young people. Officers will be happy to attend schools to talk to groups of young people about these issues.

Staff regularly present money management advice programmes to young people at school. The OFT occasionally runs promotions and competitions specifically for young people. We welcome ideas from teachers and young people for such promotions. Please contact us if you would like to discuss any ideas you have or to schedule a presentation.

For further information about consumer or money management advice please contact us.