Contact us
Opening Hours:
Monday to Friday - 9am to 5pm
Office of Fair Trading
Thie Slieau Whallian
Foxdale Road
St John’s
IM4 3AS
Telephone:+44 1624 686500 / Debt Counselling Service dedicated confidential freephone line: 08081624080
Email:Send Email
Text: +44 7624 166638 or 166 OFT
Trading standards
+44 1624 686520
For advice and information on:
- Misleading advertisements/descriptions
- Deceptive trading practices (including cowboy builders)
- Unsafe consumer goods
- Metrology/calibrations
- Misleading prices
- Timeshare
Consumer advice
+44 1624 686500
For advice and information on your consumer problems including:
- Tenancy
- Home improvement problems
- Personal goods and services
- Housefitting and appliances
- Small claims
- Used cars and motor cycles
- Vehicle servicing
- Holidays
Licensing
+44 1624 686520
For advice and information on the requirements for the sale and/or storage of:
- Fireworks
- Videos (and hire of)
- Petrol
A licence is also required by:
- non-resident traders
- chapmen
- moneylenders
Debt counselling
+44 1624 686510
Free, independent, confidential and impartial advice on personal debt problems
Email: debt@gov.im
Financial Services Ombudsmen Scheme
+44 1624 686500
A free and independent dispute resolution service for individuals with unresolved financial complaints against IOM firms
Email: ombudsman@iomoft.gov.im
Competition and Markets
For business and/or consumer advice and information on:
- Unfair business practices
- Unfair Pricing/Excess Profiteering
- Market monitoring
- Anti-competitive behaviour
Email: iomfairtrading@gov.im
Administration
+44 1624 686530
Will connect you to the administration staff or Chief Officer
Teachers and schools
The Isle of Man Office of Fair Trading is keen to promote consumer rights and responsibilities to young people. Officers will be happy to attend schools to talk to groups of young people about these issues.
Staff regularly present money management advice programmes to young people at school. The OFT occasionally runs promotions and competitions specifically for young people. We welcome ideas from teachers and young people for such promotions. Please contact us if you would like to discuss any ideas you have or to schedule a presentation.
For further information about consumer or money management advice please contact us.
