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Social Security - Standards of Service

Standards of Service 

The downloadable leaflet SSD 20 – Standards of Service, provides information about the service you can expect from us.  

Comments, Compliments and Complaints 

Comments and Compliments 

If you would like to comment on any aspect of the service you have received from us – good or bad – please complete leaflet SSD 21 and return it to us at Markwell House or by email to 


We provide a wide range of benefits and allowances to Island residents and occasionally things go wrong. It is important that you make us aware when this happens so we can try to prevent it happening again. For more information about our complaints procedure please download leaflet SSD 21.

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