Customs and Excise Division
Public counter hours
Monday to Friday
10am to 2pm
You are encouraged to make appointments before visiting and they can also be arranged outside of counter opening hours on request.
Staff are available to assist you with your enquires by phone and email from 8.30am to 4.30pm Monday to Friday.
P.O. Box 6
Isle of Man
Report any suspicious activity you may see on the anti smuggling phone line number +44 1624 648110, via email on firstname.lastname@example.org, or alternatively by ringing the 24 hour Customs Hotline line on 0800 595000.
Who we are
We are the Isle of Man’s indirect tax, customs and financial sanctions authority. Our vital work collects indirect tax money that helps pay for the Isle of Man’s public services. We also ensure that customs and excise controls, and financial sanctions are implemented and enforced.
Our office is based in Douglas, situated by the steam railway station and the staff of approximately 55 cover all aspects of Customs and Excise work.
The Collector of Customs and Excise is Sandra Simpson.
What we do
From 1765 to 1979, the collection of customs revenues in the Isle of Man was undertaken by UK Customs and Excise staff. From 1980, under the terms of the Customs and Excise Agreement of 1979 with the UK, the collection of customs revenue has been undertaken by Manx civil servants.
The current Customs and Excise Agreement covers customs duties and many other (but not all) indirect taxes. The agreement, which is backed by both UK and Manx legislation, means that for VAT, customs and most (but not all) excise duty purposes the 2 territories are treated as if 1. Most of these indirect taxes and duties are pooled and shared. This negates the need for customs barriers between the 2 countries. Manx legislation exists which mirrors the equivalent UK law where required.