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CCTV Policy

The Department of Infrastructure (the Department) uses information collected via CCTV camera systems across its bus network. More detailed information is available in the Department's CCTV Policy which describes how long the information is kept and the limited circumstances we might disclose to third parties. 

What types of camera systems does DOI operate?

Front view (15 metres)
Front view (15 metre)
Rear view (5 metre)
Rear view (5 metres)
Passenger entry door 
 Passenger entry door of Citaro Bus
Rear seating area
Rear seating area of Citaro Bus
Rear seating area
Other rear seating area of Citaro Bus
Front seating area 
Front seating area of Citaro Bus

Why does the Department operate CCTV systems?

The DOI operates CCTV systems for the following main purposes:

  1. Health and safety of employees, passengers and other members of the public
  2. Prevention and detection of crime and anti-social behaviour
  3. Security of Department buildings.

Where does the DOI operate CCTV?

The Department operates CCTV in the following locations: At all Department owned stations, buildings, car parks and on our public transport systems.

How long does the Department keep CCTV images?

Recorded CCTV footage is only retained for a limited period of time, although this is dependent upon the purpose of its use. The retention period is 10 days. 

Any images captured for the prevention and detection of crime can be retained for a longer period, dependent upon the nature of the offence.

Does the Department receive requests from the Police for the disclosure of personal information captured on CCTV systems?

Yes. At the Department's discretion we may disclose personal data in response to lawful requests from the police and other statutory law enforcement agencies.

Before we authorise any disclosure, the police have to demonstrate that the personal data concerned will assist them in the prevention and detection of a specified crime, or the apprehension or prosecution of an offender.

Each request from the police is dealt with on a strict case-by-case basis to ensure that any such disclosure is lawful and in accordance with the Data Protection Act 2002.

Does the Department share CCTV footage with any other third parties?

Yes, but only in very limited circumstances. As with disclosures to the police, each request is dealt with on a case-by-case basis to ensure that any such disclosure is lawful and in accordance with the Data Protection Act 2002.

We may also disclose personal data if required to do so by law. The Data Protection Act 2002 allows us to do this where the request is supported by evidence of the relevant legislation which requires the disclosure, or alternatively a Court Order.

How can I access information? 

If you require access to the images of yourself recorded by a CCTV camera, or any other information held by the Department, you should contact the Infrastructure in writing, or alternatively, a subject access form is available to download on this page. You can also find information from signage within the bus or externally on each of the buses operated by the Department.

Public Transport Administration

Isle of Man Public Transport

Banks Circus

Lake Road


Isle of Man


Telephone:+44 1624 663366/ Infoline +44 1624 662525 for public enquiries


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