Emergency Services Joint Control Room
The Emergency Services Joint Control Room is operated by the Communications Division of the Department of Home Affairs, which has responsibility for all matters in respect of Isle of Man Government radio communications.
Activity reporting
Every month the performance of the ESJCR and the TETRA (Terrestrial Trunked Radio) system is measured against stringent targets. The Isle of Man is the only jurisdiction that publishes these figures, see below. Past annual activity reports can also be downloaded on this page. Further archive data can be obtained if required, contact:
Communications Division
Telephone:Administration +44 1624 697300 or ESJCR +44 1624 697327* (please note this is a recorded line)
Email:Send Email
With regard to the ESJCR the target is to answer each 999 call within 5 seconds. Currently the average is 1.6 seconds for responding to emergency calls. These are exceptionally high target and performance figures.
The target for TETRA is to have the system available, in its entirety, 99.59% of the time on a 24 hours a day, 7 days a week basis. The latest overall availability figure is an impressive 99.67%.
Performance of TETRA System
| Item | Target | September 2020 | Cumulative Monthly Average | Overall Since 'Go Live' |
|---|---|---|---|---|
| Total System Availability | 98.5% on 24/7 365 | 100% | - | 99.67% |
ESJCR activities
Events
| Description | September 2020 | Cumulative Monthly Average | Overall Since 'Go-Live' |
|---|---|---|---|
| Police | 1,266 | 1,684 | 330,825 |
| Ambulance | 1,001 | 830 | 163,091 |
| Fire | 95 | 167 | 32,781 |
| Total | 2,362 | 2,681 | 526,697 |
999 calls
| Description | September 2020 | Cumulative monthly average | Overall since 'go-live' |
|---|---|---|---|
| Total | 2,423 | 1,569 | 308,177 |
| Average time to answer call (target 5 seconds) | 1.6 secs | - | 1.6 secs |
