Health and Social Care Ombudsman Body
Who we are
We were set up as the Health and Social Care Ombudsman (HSCOB) as a service for complaints that have not been resolved by Manx Care or a “service provider” who delivers health and social care services commissioned by Manx Care.
We share findings from our investigations to help drive improvements in health and social care services provided on the Isle of Man and complaint handling.
We combine a statutory role as provided for in the new set of complaints Regulations set up under an amendment to the Manx Care Act 2021. The Manx Care (Amendment) Act 2022, permitted changes to several health and social care acts which provided the vires to make the Complaints Regulations, including the constitution of the HSCOB. All of the relevant pieces of legislation can be found on our webpage.
We are not part of government or Manx Care on the Isle of Man. We are neither a regulator nor a consumer champion.
We are governed by a decision-making body of Members who were appointed by the Appointments Commission. The Appointments Commission was established as an independent body by the Council of Ministers under the auspices of the Tribunals Act 2006.
Our Board is led by a Chair, who was also appointed by the Appointments Commission.
Information about the Members of the Health and Social Care Ombudsman Body can be found under the ‘About us’ tab on this webpage.
The HSCOB members are those with a legal and health and social care backgrounds and others who hold other experience relevant to the handling of complaints.
What we do
We make final decisions on complaints that have not been resolved by Manx Care or any service provider who delivers health and social care service commissioned by Manx Care on the Isle of Man.
We look into complaints where someone believes there has been injustice because an organisation has not acted properly or has given a poor service and not put things right. We look into complaints fairly and our service is free for everyone.
Please look through our webpage which provides lots of information about how to raise a complaint with Manx Care or a service provider, which in all cases, is the first step to making a complaint.
If we decide that the organisation has got things wrong, we may make recommendations for it to put them right. This can include explanations, apologies and recommendations for the service to learn and improve.
We have a transparent and fair process and will let you know about each stage of our process to make sure we have a consistent, quality service.