Disability Discrimination Act 2006

The Disability Discrimination Act 2006 makes it unlawful for a provider of services to discriminate against disabled persons when providing that service. It also places a duty on a provider of services to make adjustments in the way the service is provided if it is impossible or unreasonably difficult for a disabled person to make use of the service.

Tynwald approved an Order at the December 2015 sitting to bring the Disability Discrimination Act 2006 into effect in four phases over a four year period.

The first phase commenced on 1 January 2016 and allowed for the making of Guidance in relation to a Disability under section 3, and a Code of Practice under section 19, along with other foundations necessary for the implementation of the Disability Discrimination Act 2006. The Guidance, Code of Practice and Regulations necessary for the commencement of phase 2 have previously been approved by Tynwald.

Phase 2 commences on 15 December 2016 and provides that it will be unlawful for a provider of services to discriminate against a disabled person in relation to the provision of goods, facilities and services.  Provisions within this phase would also make it unlawful for landlords and other persons to discriminate against a disabled person in the disposal or management of premises.

Phase 3 commences on 1 January 2018 and imposes a duty on the service provider to:

  • Take such reasonable steps to facilitate changes to practice, policy or procedure where such current practices make it impossible or unreasonably difficult for disabled persons to make use of its services
  • Provide an auxiliary aid or service, if it would allow a disabled person to make use of its services
  • Provide a reasonable alternative method of making the service available to disabled persons where a physical feature makes it impossible or unreasonably difficult for disabled persons to make use of the service

Phase 4 brings in the final phase of the Disability Discrimination Act 2006 from 1 January 2020 and imposes a duty on service providers, where a physical feature of a building, or the access or approach to premises makes it impossible or unreasonably difficult for disabled persons to make use of its service, to take reasonable steps to:

  • Remove the feature
  • Alter the feature so that it no longer has an effect
  • Provide a reasonable means of avoiding it
  • Provide an alternative method of making the service available to disabled persons

Customer Services Statement and Policy

A sample customer service policy relating to providing goods and service to people which service providers may tailor and adapt specific to their services to show their commitment to making their services available to disabled persons is available.