Disability Discrimination Act 2006
The Disability Discrimination Act 2006 makes it unlawful for a provider of services to discriminate against disabled persons when providing that service. It also places a duty on a provider of services to make adjustments in the way the service is provided if it is impossible, or unreasonably difficult, for a disabled person to make use of the service.
Tynwald approved an Order at the December 2015 sitting to bring the Disability Discrimination Act 2006 into effect in four phases over a four year period.
The first phase commenced on 1 January 2016 and allowed for the making of Guidance in relation to a Disability under section 3, and a Code of Practice under section 19, along with other foundations necessary for the implementation of the Disability Discrimination Act 2006. The Guidance, Code of Practice and Regulations necessary for the commencement of phases 2 and 3 have previously been approved by Tynwald. The Guidance and Code of Practice, along with a number of other useful documents, can be found under ‘downloadable documents’ in links below.
Phase 2 commenced on 15 December 2016 and made it unlawful for a provider of services to discriminate against a disabled person in relation to the provision of goods, facilities and services. Provisions within this phase also made it unlawful for landlords and other persons to discriminate against a disabled person in the disposal or management of premises.
Phase 3 commenced on 1 January 2018 and imposed a duty on the service provider to:
- Take such reasonable steps to facilitate changes to practice, policy or procedure where such current practices make it impossible or unreasonably difficult for disabled persons to make use of its services;
- Provide an auxiliary aid or service, if it would allow a disabled person to make use of its services;
- Provide a reasonable alternative method of making the service available to disabled persons where a physical feature makes it impossible or unreasonably difficult for disabled persons to make use of the service.
Until 31 December 2019, any enquiries in respect of the duties introduced under phases 1 to 3 above for the Disability Discrimination Act 2006 should be directed to email@example.com. After this date they should be directed to the Equality Act Advisor at firstname.lastname@example.org as similar duties will be introduced under that Act.
Phase 4 was intended to commence from 1 January 2020 and was to be the final phase of the introduction of the Disability Discrimination Act 2006. However, the Disability Discrimination Act 2006 will be repealed from that date by the Equality Act 2017.
Any queries in respect of the introduction of the Equality Act 2017 should be directed to email@example.com.
Customer Services Statement and Policy
A sample customer service policy relating to providing goods and service to people which service providers may tailor and adapt specific to their services to show their commitment to making their services available to disabled persons is available.