Service Standards

1 July 2022 to 30 September 2022

Service StandardPerformance TargetActual Performance Against Target
We will process and make available to the public, company and other documents, within 5 working days of their receipt 85% 97%, we averaged 3 working days during this quarter.
Subject to prior name approval, all incorporations are completed within the appropriate timeframe associated with the level of service paid for as detailed in our Practice Note - PN1/2014 - Companies Registry Fees 100% 99%
We will register all charges delivered the next working day or before 100% 100%
We will issue a written response to applications for name approval within 24 hours of processing them 100% 100%
We will respond to requests for Certificates of Fact within the appropriate timeframe associated with the level of service paid for as detailed in our Practice Note - PN1/2014 - Companies Registry Fees 100% 100%
We will acknowledge all correspondence within 2 working days of receipt 100% 100%
Secondary TargetsPerformance Target Actual Performance Against Target 
Subject to prior name approval, all other registration papers will be processed on the same day or next working day 100% 100%
Subject to prior name approval, all changes of name will be processed on the same day or next working day 100% 100%