Service Standards
1 July 2022 to 30 September 2022
| Service Standard | Performance Target | Actual Performance Against Target |
|---|---|---|
| We will process and make available to the public, company and other documents, within 5 working days of their receipt | 85% | 97%, we averaged 3 working days during this quarter. |
| Subject to prior name approval, all incorporations are completed within the appropriate timeframe associated with the level of service paid for as detailed in our Practice Note - PN1/2014 - Companies Registry Fees | 100% | 99% |
| We will register all charges delivered the next working day or before | 100% | 100% |
| We will issue a written response to applications for name approval within 24 hours of processing them | 100% | 100% |
| We will respond to requests for Certificates of Fact within the appropriate timeframe associated with the level of service paid for as detailed in our Practice Note - PN1/2014 - Companies Registry Fees | 100% | 100% |
| We will acknowledge all correspondence within 2 working days of receipt | 100% | 100% |
| Secondary Targets | Performance Target | Actual Performance Against Target |
| Subject to prior name approval, all other registration papers will be processed on the same day or next working day | 100% | 100% |
| Subject to prior name approval, all changes of name will be processed on the same day or next working day | 100% | 100% |
