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Service Standards

1 October 2019 to 31 December 2019

Service StandardPerformance TargetActual Performance Against Target
We will process and make available to the public, company and other documents, within 5 working days of their receipt 85% 100%, we averaged 3 working days during this quarter.
Subject to prior name approval, all incorporations are completed within the appropriate timeframe associated with the level of service paid for as detailed in our Practice Note - PN1/2014 - Companies Registry Fees 100% 99%
We will register all charges delivered before 1pm, the same day 100% 100%
We will register all charges delivered after 1pm before 1pm the next working day 100% 100%
We will present dissolved company files by 1pm when a request is received before 11am and by 1pm the next working day when the request is received after 11am 100% 100%
We will issue a written response to applications for name approval within 24 hours of processing them 100% 100%
We will respond to requests for Certificates of Fact within the appropriate timeframe associated with the level of service paid for as detailed in our Practice Note - PN1/2014 - Companies Registry Fees 100% 100%
We will acknowledge all correspondence within 2 working days of receipt 100% 100%
Secondary Targets
Subject to prior name approval, all other registration papers delivered before 1pm will be processed on the same day 100% 100%
Subject to prior name approval, all other registration papers delivered after 1pm will be processed before 1pm the next working day 100% 100%
Subject to prior name approval, all changes of name delivered before 1pm will be processed on the same day 100% 100%
Subject to prior name approval, all changes of name delivered after 1pm will be processed before 1pm the next working day 100% 100%
Certificates of Incorporation and Certificates of Change of Name will be available by noon the next working day after the documents have been processed 100% 100%
Charge Certificates will be available within 3 working days of the charge being registered 100% 100%
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